3.4 Troubleshoot Common Mobile OS & Application Issues

Question 1

Common Symptoms - Application fails to launch

Answer 1

Restart phone, restart application, check for app update

Question 2

Common Symptoms - Application fails to close/crashes

Answer 2

Restart phone, check for updates, delete and reinstall app

Question 3

Common Symptoms - Application fails to update

Answer 3

Restart phone, manually update, check payment system on file

Question 4

Common Symptoms - Slow to respond

Answer 4

Restart phone, restart app

Question 5

Common Symptoms - OS fails to update

Answer 5

Restart phone, check storage availability, check download bandwidth, try different network connection

Question 6

Common Symptoms - Battery life issues

Answer 6

Airplane mode to avoid lack of network, replace battery, disable anything that uses battery (bluetooth, GPS, etc)

Question 7

Common Symptoms - Randomly reboots

Answer 7

Check OS and apps are up to date, perform hardware check, check crash log by contacting tech support

Question 8

Common Symptoms Connectivity Issues - Bluetooth

Answer 8

Restart phone, move closer to device

Question 9

Common Symptoms Connectivity Issues - WiFi

Answer 9

Restart phone, move closer to access point

Question 10

Common Symptoms Connectivity Issues - Near-field communication (NFC)

Answer 10

Restart phone, check NFC is enabled, remove and add payment method again

Question 11

Common Symptoms Connectivity Issues - AirDrop

Answer 11

Check if close enough, check both wifi & bluetooth connected, check airdop option is turned on

Question 12

Common Symptoms - Screen does not autorotate

Answer 12

Restart phone, close app and restart, disable rotation lock, if hardware issue contact tech support