3.4.2 corporate culture

Question 1

define company culture

Answer 1

the norms and values of a business

Question 2

features of a strong culture

Answer 2

good communication with employees.
focus on core values.
recruitment and training tries to find individuals who best fit the culture of the business

Question 3

features of a weak culture

Answer 3

often leads to business failure.
will exhibit a demotivated workforce.
will be inconsistent customer service.
poorly managed.

Question 4

handy’s four classes of culture

Answer 4

power
role
task
person

Question 5

power culture

Answer 5

a central figure that will make decisions.
few rules and procedures.
a competitive attitude amongst employees to gain power

Question 6

role culture

Answer 6

decisions in a role culture are made through well established rules and procedures.
power to make decisions comes from the job title

Question 7

task culture

Answer 7

the focus is a project that needs to be completed.
power in a task culture comes from those who can accomplish the tasks and have the expertise.
involves teamwork

Question 8

person culture

Answer 8

grouping of similar skilled people to share expertise and knowledge.
all work on a client by client basis rather than on a project by project basis.

Question 9

difficulties in changing established culture

Answer 9

strong cultures are hard to change because a culture consists of interlocking