Communication

Question 0

What is non-verbal communication?

Answer 0

Conveying messages without using words or vocal sounds

• Eye contact
• Body Language

Question 1

What is verbal communication?

Answer 1

Conveying messages using words or vocal sounds

Question 2

What is paralinguistic?

Answer 2

Vocal features that accompany speech e.g tone of voice, intonation and emphasis

Question 3

What is meant by tone of voice?

Answer 3

The way things are said to convey an emotion

Argyle, Alkema and Gilmour 1971

Question 4

What is meant by emphasis?

Answer 4

Giving prominence to some words more than others

Question 5

What is meant by intonation?

Answer 5

Inflection on the voice when speaking - variation in pitch and tone

Question 6

What is meant by eye contact?

Answer 6

When two people in conversation are looking in to each others eyes at the same time
(Argyle 1968)

Question 7

What is meant by pupil Dilation?

Answer 7

Pupils expand to look large

Hess 1963

Question 8

What is body language?

Answer 8

General term to describe aspects of non violent communication

Question 9

What is meant by posture?

Answer 9

The positioning of the body

McGinley & McGinley 1975

Question 10

What is meant by postural echo?

Answer 10

Mirroring somebody else’s body position

McGinley 1975

Question 11

What is meant by gesture?

Answer 11

When information is conveyed by movements of the body

Lynn & Mynier 1993

Question 12

What is meant by personal space?

Answer 12

The space we leave between ourselves and others in everyday life

(Argyle & Dean 1965 / Willis 1966 / Culture 1969 / Zahn 1991)