Final

Question 1

What is Logistics?

Answer 1

PLAN, IMPLEMENTS, AND CONTROLS the efficient, effective flow of goods, services…

Question 2

What is Place Utility

Answer 2

created when customers get things delivered to their DESIRED LOCATION

Question 3

What are Common Carriers?

Answer 3

OFFER TRANSPORTATION services to all shippers at published rates, between designated locations

Question 4

What is a Private Carrier and an Example?

Answer 4

not subject to economic regulation and typically transport goods for the company owning the carrier.
WALMART

Question 5

What is LTL?

Answer 5

Less-Than-Truckload carriers move small packages/shipments that take up less than one truckload…
DO NOT FILL UP TRUCK

Question 6

General Motors Carries

Answer 6

carry the majority of goods shipped in the U.S. and include common carriers; USED MOST IN THE U.S.

Question 7

Specialize Carriers

Answer 7

TRANSPORT LIQUID PETROLEUM, household goods, agriculture commodities, building materials and other specialized items

Question 8

Intermodal Transport and example

Answer 8

combination of various modes transportation, becoming extremely popular and makes the movement of goods more convenient and efficient
CHINA SHIP CLOTHES TO CORONADO

Question 9

Cross Docking

Answer 9

distribution centers used to receive bulk shipments, BREAK DOWN and REPACKAGED various items into outgoing orders

Question 10

Public Warehouses

Answer 10

for profit organizations that contract or LEASE/RENT on SHORT TERM of light manufacturing, warehousing and distribution services to other companies

Question 11

What does Decentralize mean?

Answer 11

there are more warehouses in that location

Question 12

What is a disadvantage to decentralizing?

Answer 12

INCREASE COST
Increase operating management
risk of warehouse supplier disruption

Question 13

What is Product Positioned strategy?

Answer 13

LOCATE CLOSE TO SOURCE OF SUPPLY, to enable the firm to collect various goods while minimizing costs

Question 14

What is 3PL?

Answer 14

Third Party Logistics offers transportation and warehousing services for foreign locations(OUTSOURCED)

Question 15

What is Reverse Logistics?

Answer 15

refers to the BACKWARD FLOW of goods from customers, occurring when goods are returned

Question 16

What is CRM?

Answer 16

Customer Relationship Management: BUILDING AND MAINTAINING PROFITABLE LONG-TERM CUSTOMER RELATIONSHIPS.

Question 17

Predicting Customer Behaviors is also known as?

Answer 17

Customer Defection Analysis (CUSTOMER CHURN: CUSTOMER LEAVING A FIRMS) analyzes demographical information and behavioral patterns

Question 18

What is Offshore Factory?

Answer 18

LABOR INTENSIVE MANUFACTURES products at low cost with minimum investment in technical and managerial resources

Question 19

What is Lead Factory?

Answer 19

a source of PRODUCT and PROCESS INNOVATION AND COMPETITIVE ADVANTAGE FOR THE ENTIRE ORGANIZATION

Question 20

Weighted-Factor Rating Model

Answer 20

used to COMPARE ATTRACTIVENESS OF SEVERAL LOCATIONS ALONG A NUMBER OF QUANTITATIVE AND QUALITATIVE DIMENSIONS

Question 21

Business Cluster

Answer 21

GEOGRAPHICAL CONCENTRATIONS OF INTERCONNECTED COMPANIES and INSTITUTIONS IN A PARTICULAR

Question 22

What is Process Integration

Answer 22

SHARING INFORMATION and COORDINATING RESOURCES TO JOINTLY MANAGE A PROCESS

Question 23

What is the first step in the Supply chain Management Integration mode is?

Answer 23

IDENTIFY CRITICAL SC TRADING PARTNERS

Question 24

What are 8 Supply Chain Business Processes

Answer 24

1. Customer Relationship Management
2. Customer Service Management
3. Demand Management (NOT DATA MANAGEMENT)
4. Order Fulfillment
5. Manufacturing Flow Management
6. Supplier Relationship Management
7. Product Development andCommercialization
8. Returns Management

Question 25

What is the Silo Mentality?

Answer 25

ACTING ONLY IN REGARD to a single department within the firm or a single firm within the supply chain

Question 26

Which activity not causing the Bullwhip Effect?

Answer 26

FREQUENT COMMUNICATION BETWEEN SUPPLIER AND CUSTOMER

Question 27

What are the symptoms of Bullwhip Effect?

Answer 27

Poor capacity planning
Excess Inventory 
Stock outs
Excess Supply chain costs
Demand Forecast Updating
Order Batching
Price Fluctuations
Rationing and Shortage Gaming

Question 28

What is Shortage Gaming?

Answer 28

SUPPLIER ALLOCATE PRODUCT IN PROPORTION TO WAHT BUYERS ORDERED. AND INFLATING THIER ORDERS TO SATISFY REAL NEEDS

Question 29

What is Stockpiling?

Answer 29

fear of supply distribution, may choose to carry some levels of safety stock to provide desired product. WHEN CUSTOMERS THINK THAT PRICES WILL SOON INCREASE

Question 30

What is a disadvantage of Traditional Business Performance Measures?

Answer 30

They are not linked back to the customer(Lack of customer focus)

Question 31

What is Supply Chain Cash-to-Cash cycle time?

Answer 31

average number of days between paying for materials and getting paid for finished product

Question 32

What is the Balance Scorecard’s objective?

Answer 32

To ALIGN ORGAINZATION’S PERFORMANCE MEASURES WITH STRATEGIC GOALS

Question 33

What are the perspectives to The Balance Scorecard Framework?

Answer 33

Customer Perspective / NOT SUPPLIER PERSPECTIVE
Internal Business Process Perspective
Learning and Growth Perspective
Financial Perspective Ex: Dell Customer Service

Question 34

What does SCOR stand for?

Answer 34

SUPPLY CHAIN OPERATIONS REFERENCE

Question 35

What are the Keg Components to the SCOR Model?

Answer 35

Plan, Source, Make, Deliver, Return

NOT BILLING!