Project communications management Flashcards
What is plan communications management
The process of developing an appropriate approach and plan for project communications based on stakeholder information needs and requirements
What is manage communications
The process of creating, collecting, disturbing, storing, retrieving and the ultimate disposition of project information
What is control communications
The process of monitoring and controlling medications throughout the project lifecycle to ensure information needs of stakeholders are met
Types of communication
Internal versus external Formal versus informal Vertical versus horizontal Official versus unofficial Written and oral, and verbal and nonverbal
Plan communications management inputs
Project management plan
Stakeholder register
Enterprise environmental factors
Organizational process assets
Plan communication management tools and techniques
Communication requirements analysis Communication technology Communication models Communication methods Meetings
Plan communications management output
Communication management plan
Project document updates
What is efficient communication
Providing only the information that is needed
Factors affecting choice of communication technology
Urgency of the need for information Availability of technology Ease of use Project environment Sensitivity and confidentiality of the information
Sequence of steps in a communication model
Encode Transmit message Decode Acknowledge Feedback/response
Communication methods
Interactive communication
Push communication
Pull communication
Manage communications inputs
Communications management plan
Work performance reports
Enterprise environmental factors
Organizational process assets
Manage communications tools and techniques
Communication technology Communication models Communication methods Information management systems Performance reporting
Manage communications outputs
Project communications
Project management plan updates
Project documents updates
Organizational process assets updates
What is the performance measurement baseline or PMB
An approved plan for the project work to which project execution is measured.
Integrates scope, schedule, and cost parameters as well as technical and quality parameters
