4. trouble

Question 1

conflict

Answer 1

A process when two parties express disagreement in opinions (both sides are pushing for their own goal).
Article: “frustration” creates conflict → only conflict when both parties view it as a disagreement
Cognitive → concrete issues at higher intellectual level
Effective → subjective, emotional

Question 2

unitary interpretation conflict

Answer 2

first approach
conflict is harmful, opposition is dysfunctional, seen as negative (poor communication/openness/trust/inability of supervisor to respond to needs)

Question 3

pluralist interpretation of conflict

Answer 3

Pluralist → conflict is natural between groups, clash of interests, task of management is mediating between goals of groups.

Question 4

interactionist interpretation of conflict

Answer 4

Interactionist (functional/constructive conflict) → current, minimum level of conflict is necessary for innovation/change, suggests self criticism fuels creativity.

Question 5

types of conflict: individual

Answer 5

Individual → own experience/frustrations with a block between individual (personal) goal (example: feeling alienated a person might self-sabotage, damaging company property, group conflict)

Question 6

types of conflict: role conflict

Answer 6

Role conflict → can occur when expected behavior affects another work role.

Question 7

types of conflict: group conflict (institutionalized and lateral)

Answer 7

Institutionalized → particular groups (different departments for example) more preoccupied with own interests
Lateral conflict → manager intervention is advised, loss of one group is the gain of another (win/lose situation)

Question 8

types of conflict: emergent

Answer 8

two group collision of different social forces (employee/supervisor)

Question 9

subordinate goals

Answer 9

yall hate each other but u gotta work together to achieve a common goal (like working on an assignment youve been apired up with and yall both wanna get a high score