401 Exam

Question 1

Product

Answer 1

An artifact that is produced, is quantifiable, and can either be an end item or a component

Question 2

Product Management

Answer 2

The integration of people, data, processes, and business systems to develop a product or service throughout its life cycle

Question 3

Project

Answer 3

A temporary endeavor undertaken to create a unique product, service or result

Question 4

Project Management

Answer 4

The application of … to meet project requirements. Project management refers to guiding the work to deliver intended outcomes.

Question 5

Systems Analysis

Answer 5

The activities that enable a person to understand and specify what the new system should accomplish

Question 6

Systems Design

Answer 6

The activities that enable a person to describe how the information system will actually be implemented to provide the solution

Question 7

User Experience

Answer 7

A person’s perceptions and responses resulting from the use of a product

Question 8

User interface

Answer 8

All components of an interactive system (software or hardware)

Question 9

Fall in love with the ______, not the ________.

Answer 9

problem, solution

Question 10

Persona

Answer 10

• Fictional, yet realistic description of a typical/target user
• Details needs, concerns, goals, and background info (age, gender, behaviors, occupation)
• MUST be based on user research in order to be representative

Question 11

Problem statement

Answer 11

As a _______,
I want _______,
so that _______.

Question 12

Flowchart symbols

Answer 12

Question 13

Why make a use case diagram?

Answer 13

• Brings out edge cases you haven’t thought of
• Helps you see which users should do what
• Makes you think about permissions you might need

Question 14

Sequence diagram

Answer 14

Question 15

ERD Cardinality

Answer 15

Max on outside, min on inside

Question 16

Customer Journey Map

Answer 16

• Map out target users actions
• Experience? Problems?
• Choose a target persona and identify which steps they take to accomplish a goal and which tools they use

Question 17

Product Goals

Answer 17

Satisfaction -> Goal, Metric
Usability -> Goal, Metric
Growth -> Goal, Metric

The metric should be measurable and relate to that area.

Question 18

Design Sprint

Answer 18

Monday - Map
Tuesday - Sketch
Wednesday - Decide
Thursday - Prototype
Friday - Test

My Skinny Dog Prefers Teslas

Question 19

Things that diminish goodwill

Answer 19

1. Hiding information that I want
2. Punishing me for not doing things your way
3. Asking me for information you don’t really need
4. Shaming or condescending
5. Putting distractions in my way
6. Your site looks amateurish