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1 Flashcards

1
Q

It can provide guidelines for areas in which the government and the private sectors have little or experience on how to develop

A

Tourism plan and development

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2
Q

Means to attain environmental conservation objectives through the development of tourist attractions, facilities and infrastructure

A

Responsible Tourism plan

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3
Q

Means to achieve cultural conversation objectives and produce sociocultural benefits

A

Careful tourism plan

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4
Q

Process of setting goals, selecting alternative courses of action to achieve those goals, implementing the chosen alternative and evaluating the choices to find out if it is successful.

A

Planning

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5
Q

Tourism Planning Approaches and Techniques

A 
Systems Approach
Integrated Approach
Comprehensive Approach
Environmental and Sustainable Approach
Systematic Approac
Implementable Approach
Community Approach
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6
Q

Requires that adequate information about the system is available to understand and analyze it. Computer technology is needed in this data

A

Systems Approach

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7
Q

All aspects of tourism development are analyzed and planned on a broad scope

A

Comprehensive approach

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8
Q

Tourism is planned and developed as an integrated system within itself and integrated into overall plan and development pattern of the area

A

Integrated Approach

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9
Q

Tourism is planned, developed and managed in such a way that the natural and cultural resources are not used up so that they are available for continuous and permanent use in the future. Carrying capacity analysis is an important technique

A

Environmental and Sustainable Approach

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10
Q

Planning is for the residents of the area. The local residents should be given the opportunity to participate in the planning of their community’s future development and express their opinion on the type of community they want to live in

A

Community Approach

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11
Q

Tourism plan, policies, and recommendations are expressed in a practical and achievable manner

A

Implementable Approach

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12
Q

Tourism planning is based on an orderly arrangement of activities

A

Systematic Approach

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13
Q

International Planning

A 
WTO
ICAO
IATA
PATA
CTO
TCSP
SCOT
ASEAN
TCU
SADCC
OECD
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14
Q

The main international organization which has been appointed by the UN as the agency which enforces tourism related projects sponsored by the UN

A

WTO

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15
Q

WTO

A

World Tourism Organization

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16
Q

ICAO

A

International Civil Aviation Organization

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17
Q

PATA

A

Pacific Asia Travel Association

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18
Q

CTO

A

Caribbean Tourism Organization

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19
Q

TCSP

A

Tourism Council of the South Pacific

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20
Q

SCOT

A

Sub-Committee on Tourism

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21
Q

ASEAN

A

Association of the Southeast Asia Nations

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22
Q

TCU

A

Tourism Coordination Unit

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23
Q

SADCC

A

Southeast Africa Development Coordination Conference (SADCC)

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24
Q

OECD

A

Tourism Committee of the Organization for the Economic Cooperation and Development

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25
Q

Types of Tourism Planning

A

Facility Site Planning
Land Use Planning
Facility design
Special Studies

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26
Q

Tourist development areas selected as tourist resort, resort towns, tourist attractions, and urban tourism impose this level of planning which is more detailed and shows the specific areas for hotels and other types of accommodation, retail shops, recreation parks, roads, walkways, airport, railway line and station, water supply, electric power,sewafe

A

Land use planning

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27
Q

Planning for individual buildings such as hotels, commercial centers and visitor facilities

A

Facility Site Planning

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28
Q

Designs for landscaping, architecture, infrastructure, and engineering must be prepared for resorts, hotels, restaurants, attractions

A

Facility Design

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29
Q

These studies pertain to environmental, soci-cultural, economic and health and youth tourism; impact and marketing analysis and promotion programs

A

Special Studies

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30
Q

10 step project structure for tourism planning and development:

A
  1. Acquire Understanding
  2. Preliminary Position Statement
  3. Commitment for Tourism Study
  4. Market and Resource Analysis
  5. Conceptual Planning
  6. Plan Approval
  7. Master pLanning
  8. Final Commitment
  9. Staged Implementation Program
  10. Evaluation and Direction
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31
Q

The first step in tourism planning

A

Education

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32
Q

TMCs/travel agents who expand their product range by setting up a tour operations department

A

Tour Operators

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33
Q

This department is tasked to assemble various travel components into a tour package, and sell the resulting package as one product

A

Tour Operator

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34
Q

PHILTOA

A

Philippine Tour Operators Association

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35
Q

Acts as an intermediary between the suppliers of travel services between the suppliers of the travel services and the traveling public

A

Tour operators

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36
Q

It contracts transportation services for access, accommodation establishments for lodging and meals, entities that provide attractions and activities and tour guides

A

Tour Operators

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37
Q

Contracts the separate travel components and combines these into a single tour package

A

Tour Operator

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38
Q

Space or services ready for sale, reservations or commitment to a customer, at the tine of inquiry or need

A

Availability

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39
Q

A service or product provided free of charge

A

Complimentary

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40
Q

An address or number where a passenger can be reached prior to departure

A

Contact Details

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41
Q

A scheduled air service identified by an airline code and flight number

A

Flight

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42
Q

Number of flights between two specified points on a specific period of time

A

Flight Frequency

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43
Q

A travel entity that operates tour packages to foreign countries for the residents of a country

A

Foreign Tour Operator

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44
Q

Allows tour operators to confirm a specified number of rooms within a specified period, without referring to the principal for confirmation

A

Free Sale

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45
Q

A tour meal base which includes breakfast, lunch, and dinner but not necessarily in the place of lodging (Full Pension or American Plan)

A

full-board

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46
Q

Indicates there are more than 10-15 travelers in a pre-paid tour package specific components and value

A

GIT (Group Inclusive Tour)

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46
Q

An airline fare applicable only to GIT

A

GIT Fare

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47
Q

Also known as GV fare or tour base fare

A

GIT Fare

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48
Q

A tour package classification that comprises only transfers and sightseeing tours at a destination

A

Ground Arrangements

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49
Q

To apply for check-in at an airline’s counter without reservations for a chance boarding

A

Go-show

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50
Q

A client’s indicated number of persons to be served and paid for even if the actual number is below the number given to the supplier

A

Guaranteed

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51
Q

Reservations secured by a client’s agreement to pay whether it’s used or not

A

Guaranteed Reservation

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52
Q

A Guaranteed tour departure, unless cancelled before an established cut-off date

A

Guaranteed Tour

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53
Q

A sightseeing tour conducted by a tour guide

A

Guided Tour

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54
Q

A tour meal base which include breakfast and either lunch or dinner. (Semi-Pension or Modified American Plan)

A

Half-Board

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55
Q

The per person rate of a twin or double room to be occupied by two persons

A

Half-Twin rate

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56
Q

Personal effect carried by passenger inside the craft’s cabin

A

Hand-Carried Baggage

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57
Q

The time of the year at any given destination, when traffic and rates are at highest/lowesr

A

High/Low Season

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58
Q

A maximum/minimum rate charged when a demand is heaviest/lightest

A

High/Low Season Rate

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59
Q

An entity that packages and operates tour packages within a country for residents of another country

A

Inbound Tour Operator

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60
Q

A trip organized by a corporate sponsor to encourage the participants to increase sales productions

A

Incentive Tour

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61
Q

Charges for personal services rendered that are not included in the arrangements made by the tour operator or travel agent

A

Incidental Charges

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62
Q

A tour package classification consisting of transportation to/from a destination, transfers, sightseeing tours, accommodations and specified meals

A

Inclusive Tours

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63
Q

Tour packaging consisting of roundtrip transportation transfers, sightseeing tours, accommodations, specified meals and the service of a tour escort

A

Inclusive Escorted Tour

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64
Q

The movement of tourists between and among different countries

A

International Tourism

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65
Q

A person who translates orally for persons conversing in different lanuguages

A

Interpreter

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66
Q

A schedule of sites and activities arranged in a chronological order

A

Itinerary

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67
Q

A schedule of travel activities presented in an accurate and descriptive manner primarily for marketing purposes

A

Itinerary-Descriptive

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68
Q

A vague schedule of travel activities presented as an outline for planning purposes

A

Itinerary-Skeletal

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69
Q

Extra flights at extra costs

A

Add-ons

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70
Q

you cannot go back from when you came

A

Backtracking

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71
Q

Penalties involved if you cancel your ticket

A

Cancellation

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72
Q

Refers to the name of the airline you are travelling on

A

Carrier

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73
Q

Penalties involved if you change your ticket

A

Changes

74
Q

Age range from 2 to 11 years old

A

Child Fare

75
Q

Letter used to book your flight reservation

A

Class

76
Q

A flight operated by another airline

A

Codeshare

77
Q

Permitted add on fares allowed to be used with the fare you are on

A

Combination

78
Q

Rules pertaining to this airfare

A

Conditions

79
Q

The final stopping place before turning around to come home

A

Destination

80
Q

Dep

A

Departure

81
Q

ETA

A

Estimated time of arrival

82
Q

ETD

A

Estimated Time of Departure

83
Q

Ex-SIN

A

Departure from Singapore

84
Q

Electronic ticket, full payments must be made before it can be issued

A

E-tickets

85
Q

The name/code of the fare type you are travelling on

A

Farebasis

86
Q

Fares

A

The cost of the airfare

87
Q

No accumulation of air miles from airline frequent flyer program

A

FFP No Mileage

88
Q

The shortest and longest times you can stay at your destination

A

Minimum stay / Maximum stay

89
Q

MPM

A

Maximum permitted mileage-the maximum distance you can fly in air miles

90
Q

N/A

A

Non admissible

91
Q

The airline you can fly

A

Nominated Carrier

92
Q

No changing of airlines / carriers

A

Non-endor or Non-endorsable

93
Q

No refund value

A

Non-refun or Non-refundable

94
Q

No changing of destinations

A

Non-rerte or Non-reroutable

95
Q

FOP

A

Form of Payment

96
Q

Minimum of 2 passengers to travel together. Must depart and return together

A

GV 2

97
Q

Infant Child up to 23 months at time of the flight departure

A

Inbound Return Sector

98
Q

Transfer from one airline to a different airline

A

Interline Transfer

99
Q

ISIC Card

A

International identity Student Card

100
Q

An overseas flight of some distance

A

Longhaul

101
Q

The amount of miles permitted to be flown on an airfare

A

Mileage

102
Q

Passenger no show on departure date

A

No Show

103
Q

No return date set

A

Open-Dated

104
Q

Fly into one city and out of another city at no penalty

A

Open Jaw

105
Q

Point you start from

A

Origin

106
Q

Outgoing Sector / Flight from Singapore or point of origin

A

Outbound

107
Q

OW

A

One way journey

108
Q

Pax

A

Passenger

109
Q

PNR

A

Passenger name reference - used for computer reservations / Booking reference number

110
Q

Ticket collect from country of departure, payment

A

PTA or Prepaid ticket Advice

111
Q

Changes requiring a new ticket to be issued

A

Reissue

112
Q

Changes to flight routing

A

Rerouting

113
Q

RT Fares

A

Return journey fares

114
Q

IYTC

A

International Youth Travel Card

115
Q

Different times of the year for travel have different fares

A

Season

116
Q

Return trip from a city on your journey

A

Sidetrip

117
Q

To advise airline upon initial booking

A

On request basis only

118
Q

Extra costs involved

A

Surcharges

119
Q

You make your own way between two points

A

Surface Sector

120
Q

TCP

A

Traveling together

121
Q

Stopover and change plane

A

Transit

122
Q

TTL

A

Ticketing Time Limit, Ticketing deadline

123
Q

The furthest point on your return journey

A

Turnaround point

124
Q

How long a ticket is valid e.g. the minimum and maximum times you can be away

A

Validity

125
Q

V.V.

A

Vice versa

126
Q

The flight is full you are waiting for a cancellation to be confirmed

A

Waitlist

127
Q

W2A

A

With 2 adults

128
Q

1 year ticket

A

YRT

129
Q

When you leave the airport for more than 24 hours / Break journey in that country

A

Stopover

130
Q

A tour package that composes of transfers, sightseeing tours and accommodations and specified meals at a destination

A

Land Arrangements

131
Q

A travel entity that operates sightseeing tour packages within a given locality for both foreign and domestic visitors

A

Local Tour Operator

132
Q

All articles, effects and personal property of a passenger necessary for his comfort and convenience in connection with a trip

A

Luggage

133
Q

Oversees office and field sidwe

A

Tours Department Manager

134
Q

A person who supervises the operations of a tours department of a TMC

A

Manager for Tours

135
Q

A person who supervises the operations of the travel department of TMS

A

Manager for Travel

136
Q

Geographical area or socio-economic denomination whose members have disposable time and money to travel outside their place of residence for leisure and other purposes

A

Market

137
Q

MPD

A

Multi Purpose Document airline document used to request specific services from a supplier for the person named in a document

138
Q

A fee collected for a reservation that is not cancelled nor fulfilled

A

No-show charge

139
Q

A transportation service, supplemental to their scheduled service. Also to identify chartered service

A

Non-Scheduled

140
Q

A flight between two points with no stopover in between

A

Non-stop flights

141
Q

Cities or countries not on the route of a carrier

A

Off-line

142
Q

To remove a passenger or freight already boarded for whatever reason

A

Off-load

143
Q

A large highway passenger vehicle that provides transportation and sightseeing tour services for passengers traveling as a group or on a tour package

A

Tourist Bus

144
Q

A geographical area or site with facilities that is visited by travelers because of attractions or facilities

A

Tourist Destination

145
Q

A client who comes to a supplier without prior reservations or arrangements

A

Walk-in

146
Q

A supplier’s list of customers who seek space on a date that is sold out

A

Waiting List

147
Q

A permit issued by a government allowing nationals of another country to visit

A

Visa

148
Q

To provide a product or service of higher value than what was paid for

A

Upgrade

149
Q

A person employed by or affiliated with a licensed TMC who solicits business from travelers for a fee or commission

A

Travel Representative

150
Q

A person who makes travel arrangements such as passage, accommodations, tours and activities

A

Travel Manager

151
Q

A commercial establishment where a prospective traveler can secure information, expert advice and make arrangements to travel by air, sea or land to any part of he world

A

Travel Management Company

152
Q

Movement of passengers post and freight from an origin point to one or more destinations points by airm, sea or land

A

Destinations

153
Q

Tourism Occasions that provide opportunities to display travel and tour products both to theindustry and the general market

A

Trade show/Events

154
Q

Service providers at a establishment such as accommodations establishements, recreational entities and transportation facilities catering to visitors needs

A

Tourist Facilities

155
Q

A small highway passenger which provides for an individual passenger or a couple

A

Tourist Car

156
Q

Key Players of Tours Department Manager

Tour Escort

A

OPERATIONS SUPERVISOR (Quotations, Reservations, Messenger)

FIELD SUPERVISOR (Tour Coordinator, Courier)

157
Q

Conceptualize plans and develop tour packages

A

Tour Operator

158
Q

Stages of Destination Development

A

Inception
Growth
Maturity
Decline

159
Q

Discovery

A

Inception

160
Q

Local response and initiative

A

Growth

161
Q

Institutionalization

A

Maturity

162
Q

Saturation and Alienation

A

Decline

163
Q

Tour Operations Cycle

A 
Planning
Contracting
Costing
Quotations and Tariff
Reservations
Field Operations
Accounting
Evaluation
164
Q

Preparation and implementation of all activities within an itinerary, within a given time frame, estimated costs in order to meed the expectations of the paying client

A

Tour Operations

165
Q

Negotiates with suppliers of travel agencies

A

Tour Operator

166
Q

Classification of Tour Operators

A

LTO
DTO
ITO
OTO

167
Q

Transportation to and from destination gateway to the place of lodging v.v.

A

Transfers

168
Q

Classification of Tour Packages

A

Ad HOc

Regukar

169
Q

Number of days and nights included in the package

A

Duration

170
Q

+

A

FOC Free of Charge

171
Q

air, sea and land type of equipment

A

Mode of Transportation

172
Q

Number of meals per day

A

Meal Plan

173
Q

Operated mornings or afternoons w/ snack

A

Half-day Sightseeing

174
Q

8-10 hours with lunch

A

Full day sightseeing

175
Q

Operated after 6 pm w/ dinner and drink

A

Evening tours

176
Q

Not included in tour package which client pays extra

A

Optional

177
Q

AEC

A

ASEAN Economic Community

178
Q

Bangkok, Thailand hosted on 8 August 1967 the Heads of State/Government of __, who established ASEAN through

A 
Singapore
Thailand
Indonesia 
Malaysia
Philippines
179
Q

Other 5 members

A 
Brunei
Vietnam
Laos
Myanmar
Cambodia
180
Q

This Community, as embodied in the document Bali Concord II, is comprised of three pillars:

A

Political-Security Community
Economic Community
Socio-cultural Community

181
Q

ARF

A

ASEAN Regional Forum

182
Q

EAS

A

East Asia Summit

183
Q

ADMM

A

ASEAN Defense Minister Meeting

Quiz bee (4 decks)

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