266B - Teleserve Unit Order (3.03.15)

Question 1

TELESERVE WILL HANDLE MINOR CALLS WITH WHAT EXCEPTIONS?

Answer 1

1. WHEN SUSPECT IS PRESENT
2. THERE IS PHYSICAL EVIDENCE TO BE COLLECTED
3. THERE IS A COMMUNICATIONS PROBLEM AND TELESERVE CAN’T DETERMINE WHAT HAPPENED
4. Teleserve sergeant deems necessary

Question 2

TELESERVE HANDLES ESCAPED PRISONERS UNDER WHAT CIRCUMSTANCE?

Answer 2

Teleserve will not handle escaped prisoner reports

Question 3

MISSING PERSONS, WILL BE HANDLED BY TELESERVE EXCEPT WHEN?

Answer 3

1. WHEN victim is 11 YOA or younger,
2. Has serious mental/medical problems, OR
3. FOUL PLAY IS SUSPECTED

Question 4

WHAT THEFTS DOES TELESERVE WRITE?

Answer 4

1. ALL THEFTS EXCEPT WHEN A SUSPECT’s immediate apprehension is likely, OR
2. THERE IS PHYSICAL EVIDENCE

Question 5

WILL TELESERVE Write GAS DRIVE OFFS?

Answer 5

Yes unless there is physical evidence

Question 6

TELESERVE WRITES THEFT REPORTS ON RENTED Equipment at least ___ days overdue.

Answer 6

14 DAYS

Question 7

WHAT DOES THE TELESERVE OFFICER ADVISE THE COMPLAINANT WHEN REPORTING AN Auto Theft?

Answer 7

THAT THEY WILL BE RESPONSIBLE FOR ALL TOWING CHARGES when vehicle recovered

Question 8

TELESERVE WILL WRITE WHICH SIGNAL 14 REPORTS?

Answer 8

THERE IS NO SUSPECT OR PHYSICAL EVIDENCE AT SCENE

Question 9

Tele- serve will only write burglary to auto reports when?

Answer 9

1. Victim calling from another city
2. More than 8 hours time delay
3. Victim refuses processing of vehicle
4. inclement weather prevents processing
5. No physical evidence present
6. Vehicle has been moved

Question 10

Tele-serve will write supplemental reports for traffic crashes. T/F

Answer 10

False

Question 11

If a gas drive occurs and there was interaction between suspect and employees, Teleserve will classify offense as what?

Answer 11

Fraud

Question 12

If there was no interaction between employee and suspect in gas drive off, Teleserve will clarify incident as what?

Answer 12

Larceny

Question 13

If a suspect is t97 or there is evidence to be collected, will Tele-serve write the report?

Answer 13

No. Beat officer will respond to scene

Question 14

Will Tele-serve write stolen tag, decal or lost tag reports?

Answer 14

Yes

Question 15

Will Tele-serve write a burglary to MV if a firearm is stolen?

Answer 15

No

Question 16

Will Tele-serve write all fraud reports?

Answer 16

Yes unless there’s evidence to be collected

Question 17

Will TS write damaged property reports?

Answer 17

Only if COJ property and non-criminal in nature

Question 18

Will TS write lost property reports?

Answer 18

Only if serial number available, valued more than $1500.00, or one of a kind ID’d by distinct marking or photograph

Question 19

Are 94 reports to be used if a crime occurred?

Answer 19

No except in Cases where DCF is complainant

Question 20

Will TS write identity theft reports?

Answer 20

Yes

Question 21

Will Tele-serve handle information calls if security staff cannot answer a persons question?

Answer 21

Yes

Question 22

Tele-serve will write theft reports on rented equipment at least ____ days overdue.

Answer 22

14 days

Question 23

Missing person that return are handled by Tele-serve unless the victim is _____ years old or younger.

Answer 23

11 years old

Question 24

Will Tele-serve write obscene/lewd phone call reports?

Answer 24

Yes

Question 25

Who has to approve TS writing a report for Burglary to hotel/motel rooms where victim is calling from another city?

Answer 25

Supervisor must approve

Question 26

If complainant has in excess of ____ items of property to add to Report, they must make a list and email or mail to TS.

Answer 26

10 items

Question 27

Additional stolen property list sent to TS must have at least a _____ inch margin on the left side.

Answer 27

2 inch

Question 28

Elderly exploitation calls are routed to what unit?

Answer 28

Special Assault Unit

Question 29

TS will write False Personation cases unless it involves who?

Answer 29

Police officer or

Suspect is identified

Question 30

Will TS write misdemeanor stalking reports?

Answer 30

Yes if it’s not DV related and suspect is not present

Question 31

Will TS write misdemeanor assault complaints?

Answer 31

Yes is suspect not present and not DV related

Question 32

TS will write hit and run reports under what 4 circumstances?

Answer 32

1. Incident occurred at another location
2. No injuries
3. Time of crash is unknown
4. No suspect information

Question 33

Robbery to individual reports will Be Written by TS under what 5 circumstances?

Answer 33

1. Victim reporting from another location
2. No witnesses
3. No physical evidence
4. No injuries
5. No suspect information

Question 34

Who must TS notify before they send a TS call to the street?

Answer 34

Communications Center Supervisor

Question 35

What unit reviews all Citizens Online Reporting System submissions?

Answer 35

Teleserve

Question 36

Who owns the Tele-Serve Unit Order?

Answer 36

Commanding Officer of Teleserve Unit

Question 36

TS will only write Auto Theft attempts under what three circumstances?

Answer 36

1. No suspect in custody
2. No evidence to be processed
3. Not part of a series

Question 36

TS will write Burglary to Auto report if there is a significant time delay of more than ____ hours.

Answer 36

8 hours