4.1,4.2,4.3 Flashcards
(26 cards)
What is an asset tag ?
A permanent metallic sticker or metallic plate with a barcode that is riveted to the equipment.
What is acceptable use policy (AUP) ?
An internal policy used to protect an organization’s resources from abuse.
What is the purpose of an incident record ?
For further review after the incident has subsided so that it is not repeated
What is a knowledge base ?
A collection of problems with solutions that both your internal customers (IT staff) and external customers (end users) can use to solve common problems.
What is a documented business process ?
An overview of the expected to affect.
Why is sandbox testing useful ?
Allows you to hone your process for the proposed change while observing any potential issues.
What does the responsible staff member do ?
Oversees the process and can answer questions about the process.
How does the change managment process begin ?
With a request form.
What does the scope of change detail cover ?
How many systems the proposed change will affect.
What are the two types of network topology diagrams ?
Physical and Logical.
What will the physical diagram focus on ?
Cabling, connections, and locations of devices.
What will the logical diagram focus on ?
The flow of data.
To what scope would you apply a frequency to backup testing ?
Mission critical = More frequent
How does the GFS backup scheme work ?
Son = Daily
Father = Weekly
Grandfather = Monthly
What is the 3-2-1 backup rule ?
- 3 backups locally
- 2 different storage types for the data.
- 1 copy of the data offsite.
Which RAID solution will provide the BEST speed and redundancy for a backup and disaster recovery server?
RAID 10
What does the purpose of the change define ?
Why the change or installation will occur
What does the scope of the change define ?
What entity is changing e.g. The area, number, size, or scale of a particular change.
What does the plan of the change define ?
How the change or installation will occur.
What type of backup stores only the information that has been changed since the last full or incremental backup?
Incremental.
What is incident documentation ?
Documentation of what kind of issues are occurring and how they were handled
What wil a standard operating procedure do ?
Provide a series of steps to accomplish a certain task.
A technician needs to recommend the best backup method that saves the most space. Only a few files are regularly modified. Which backup methods would BEST address these concerns?
Incremental.
What is the process to standardize the methods and procedures used to handle modification in the company
Change managment
