Chapter 7 - Management Of Change

Question 1

Organisation change

Answer 1

Is the adoption of a new idea of behaviour by an organisation

Question 2

Proactive

Answer 2

Is to initiate change rather than simply to react to events

Question 3

Reactive

Answer 3

Reactive is to wait for a change to occur and then respond to it

Question 4

Source of change

Answer 4

Organisations must keep changing and adapting to the never-ending pressure for change

Question 5

Recession

Answer 5

Is a contraction in the level of economic activity resulting in reduced spending, rising unemployment and a slow rate of economic growth.

Question 6

Emissions trading scheme

Answer 6

Regulates the buying and selling of permits to emit greenhouse gases. A permit allows emissions up to a prescribed cap or limit. Large emitters either choose to buy extra permits or invest in technologies that control emissions. If limits are exceeded, penalties are imposed.

Question 7

Fierce-field analysis

Answer 7

outlines the process of determining which forces drive and which resist a proposed change

Question 8

Driving forces

Answer 8

Are those forces that support the change

Question 9

Restraining forces

Answer 9

Are those forces that work against the change

Question 10

Organisational inertia

Answer 10

Refers to an unenthusiastic response from management to proposed change

Question 11

Change management process

Answer 11

is the sequence of steps that a manager would follow for the successful implementation and adoption of change

Question 12

Facilitator

Answer 12

Is so,Rome who helps people achieve an objective by providing unobtrusive assistance

Question 13

Change agent

Answer 13

Is a person or group of pele who act as catalysts, assuming responsibility for managing the change process

Question 14

Manipulation

Answer 14

Is a skilful or devious exertion of influence over someone to get them to do what you want

Question 15

Cooperation

Answer 15

Involves the selection of an influential person amount potential resistors to be involved in the development and implementation of the change process

Question 16

Cooperation social responsibility

Answer 16

Involves managing organisational processes in order to produce an overall positive impact on the community

Question 17

Triple bottom line

Answer 17

Refers to the social, economic and environmental performance of an organisation

Question 18

Ecological sustainability

Answer 18

Occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet their needs

Question 19

Sustainability report

Answer 19

Is a comprehensive report do what a business has done, and is doing, with regard to social issues that affect it.

Question 20

Business ethics

Answer 20

Refers to the applications of moral standard to organisational behaviour

Question 21

Cooperate code of conduct

Answer 21

Is a set of ethical standards for mangers and employees to abide by

Question 22

Global economy

Answer 22

Is the world economy and refers to the economic activity going on in the world. It includes the flow of all trade, finance, technology, labour and investment. Consequently, it is the total economic activity within and between countries

Question 23

Global manager

Answer 23

Pursues organisational settings and, therefore is required to conduct business in numerous countries with different cultures

Question 24

Merger

Answer 24

Is a combination of two companies to form a new company

Question 25

Acquisition

Answer 25

Is the purchase of one company by another with no new company being formed

Question 26

Privatisation

Answer 26

Is the process of transferring the ownership of a government business to the private sector

Question 27

Leadership

Answer 27

Is the process of positively influencing and encouraging individuals to set and achieve objectives

Question 28

Transformational change

Answer 28

Often results in a complete restructure throughout the whole organisation

Question 29

Incremental changes

Answer 29

Results in minor changes, usually involving only a few employees

Question 30

Structural change

Answer 30

Refers to changes in the organisations structure - that is, the organisation chart

Question 31

Outsourcing

Answer 31

Is the contracting of so,e organisational operations to outside suppliers

Question 32

Teamwork

Answer 32

Involves people who interact regularly and coordinate their work towards a common goal

Question 33

Flexible manufacturing

Answer 33

Is production by computer controlled machines that can adapt to various versions of the same operations

Question 34

Change

Answer 34

Is any alteration in the internal or external environments