intro comm ch. 6

Question 1

the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages

Answer 1

listening

Question 2

our favored and usually conscious approach to listening

Answer 2

listening style

Question 3

listeners who focus on and evaluate the facts and evidence

Answer 3

content-oriented listeners

Question 4

listeners who focus on the feelings their conversational partners may have about what they’re saying

Answer 4

people-oriented listeners

Question 5

listeners who focus on the ultimate point the speaker is trying to make

Answer 5

action-oriented listeners

Question 6

listeners who prefer brief and hurried conversations and use nonverbal and verbal cues to signal that their partner needs to be more concise

Answer 6

time-oriented listeners

Question 7

the anxiety felt about listening

Answer 7

listening apprehensive

Question 8

the habitual and unconscious process of receiving messages

Answer 8

passive listening

Question 9

the deliberate and conscious process of attending to, understanding, remembering, evaluating, and responding to messages

Answer 9

active listening

Question 10

the process of willfully perceiving selected sounds

Answer 10

attending

Question 11

the process of accurately decoding a message

Answer 11

understanding

Question 12

a statement designed to clarify information or get additional details

Answer 12

question

Question 13

the process of putting your interpretation of a message into words

Answer 13

paraphrasing

Question 14

a paraphrase that focuses on the denotative meaning of the message

Answer 14

content pharaphrase

Question 15

a paraphrase that captures the emotions attached to the message

Answer 15

feelings pharaphrase

Question 16

the ability to identify with or vicariously experience another’s feelings or attitudes

Answer 16

empathy

Question 17

occurs when you experience an emotional response parallel to another person’s actual or anticipated display of emotion

Answer 17

empathic responsiveness

Question 18

occur when you use everything you know about a sender and his or her circumstances to understand their feeligns

Answer 18

perspective taking

Question 19

occurs when you feel concern, compassion, or sorrow for another’s situation

Answer 19

sympathetic responsiveness

Question 20

the process of moving information from short-term to long-term memory

Answer 20

remembering

Question 21

saying something aloud or mentally rehearsing it two, three, or more times

Answer 21

repitition

Question 22

a learning technique that associates a special word or very short statement with new and longer information

Answer 22

mnemonic device

Question 23

the process of critically analyzing what you hear

Answer 23

evaluating

Question 24

statements whose accuracy can be verified as true

Answer 24

facts

Question 25

assertions based on the facts presented

Answer 25

inferences

Question 26

the process of providing feedback

Answer 26

responding

Question 27

verbal and nonverbal signals used to indicate to the speaker that you are attending to and understanding the message

Answer 27

feedback cues

Question 28

feedback that creates an environment that encourages the other person to talk about and make sense of a distressing situation

Answer 28

supportive responses