4.3 The Sales Process and Customer Service Flashcards
What is E-commerce?
Bringing together the buyer and seller electronically.
What is Customer Service?
What a business does to keep customers happy.
What is Face-to-Face selling?
Usually completed in a shop where there is direct contact between thw buyer and the seller.
What are Telesales?
Sales completed over the telephone.
What are After-Sales services.
Any help and advice given to customers after they have bought a product.
What are some Pros for the Business of E-commerce?
Can sell worldwide.
Open 24/7.
Professional look at little cost.
Lower operating costs.
What are some Cons for the Business of E-commerce?
Worldwide competition.
Problem with delivering and returning goods.
Online security issues.
Technology advances rapidly.
What are some Pros for the Customer of E-commerce?
Price comparison avaliable.
24/7 avaliability.
Wider range of products.
What are some Cons for the Customer from E-commerce?
Lack of personal contact.
Problems returning goods.
Only image of goods seen.
Security.
Cannot pay with cash.
