4.4 Training

Question 1

Benefits of training employees for businesses.

Answer 1

• Higher productivity.
• Ability to adapt to technological advancements better (dynamic environment).
• More motivated staff.
• Higher staff retention.
• Better quality products.
• Improved customer service.

Question 2

Types of training.

Answer 2

• Induction: training provided to new employees to introduce them to the business environment and culture.
• On-the-job: training provided in the workplace (under the guidance of another likely higher skilled employee).
• Off-the-job: training provided outside the workplace (in formal places, by specialists or experts).

Question 3

Benefits of induction training.

Answer 3

• Helps them feel more valued and supported in new job environment - less likely to leave.
• Helps them feel more secure and settle into new role quickly - can become more productive.

Question 4

Benefits of on-the-job training.

Answer 4

• Relatively cheap (e.g. no travelling costs, no expensive external trainer).
• Reduced costs (e.g. can provide e-learning - can be done by many at same time).
• Enables learning of specific skills and knowledge to do their job effectively.

Question 5

Drawbacks of on-the-job training.

Answer 5

• Less people available to work due to providing and receiving training.
• Unlikely to bring new ideas, methods or skills into business
• May learn bad habits from trainer within business.

Question 6

Benefits of off-the-job training.

Answer 6

• Opportunity to learn new skills and knowledge in a safe controlled environment.
• Expensive so may feel more valued by business - more motivated and loyal.
• Trainer more likely to provide high quality training, due to being skilled expert in field.

Question 7

Drawbacks of off-the-job training.

Answer 7

• Expensive
• Risk newly trained employees leave.
• Training not tailored to busienss
• Employees spending time away from business to complete this - could be working?