Chapter 2.2- Food and Beverages Outlets

Question 1

Food and Beverage (F&B) outlets may be classified according to what factors?

Answer 1

Price
Quality of service
Types of customers
Decoration and furnishings
Ambience

Question 2

What are the 9 types of food and beverage (F&B) outlets learnt in class?

Answer 2

Food——————–Fine Dining Restaurants
Food ——————-Family Restaurants
Food ——————-Fast Food Restaurants
Food ——————-Food Courts & Hawker Centres
Eaten——————-Ethnic Restaurants
By———————–Buffet Restaurants
The ———————Theme Restaurants
Coffee——————Coffee Houses
Cat———————-Catering Services

Question 3

Describe the type of customers who will dine at fine dining restaurants.

Answer 3

The customers who are willing to spend more to enjoy the ambience and the exquisite food. They value attentive service as well.

Question 4

This type of food and beverage outlet is part of a chain restaurants found in many countries that is easily recognised by their customers. Name one other characteristic of this outlet.

Answer 4

Theme restaurant.

The decor, food, music and overall ambience are designed around a particular theme.

Question 5

Describe the quality of service in ethnic restaurants.

Answer 5

The wait staff have a good knowledge of the food served and the culture where the food comes from.

Question 6

You are tasked to recommend a food and beverage outlet for a family with four children and two elderly members. State and explain your recommendation.

Answer 6

Family restaurants. The restaurants provide a family-friendly atmosphere and may have special menus for children.

Question 7

Describe the type of customers who will dine at buffet restaurants.

Answer 7

Customers who enjoy a wide selection of food at a single price.

Question 8

This type of food and beverage outlet specialises in coffee and tea but also serves snacks such as pastries, cakes and sandwiches.

Answer 8

Coffee houses

Question 9

Name one direct competitor and one indirect competitor of the fast food restaurant, McDonald’s.

Answer 9

Direct competitor: Burger King, Carls Junior, Burger Up and Mos Burger.
Indirect competitor: Kopitiam, Subway, Sushi Express, Pizza Hut, Manhattan Fish Market, Fish and Co. and Swensen’s.

Question 10

Describe the type of customers who will dine at food courts and hawker centres.

Answer 10

The customers who can order food from any stall and eat in a common dining area. They are also attracted to the relatively low price of food.

Question 11

This type of food and beverage outlet usually serve buffet style at the location specified by the customer.

Answer 11

Catering services