447 Exam 1 Bingo

Question 1

Employees acquiring knowledge, skills, competencies, attitudes, or behaviors

Answer 1

Learning

Question 2

Knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver high-quality products and services (care why)

Answer 2

Human Capital

Question 3

A planned effort by a company to facilitate learning of job-related competencies, knowledge, skills, and behaviors by employees

Answer 3

Training

Question 4

Refers to training, as well as formal education, job experiences, relationships and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions

Answer 4

Development

Question 5

Personal knowledge based on individual experiences that is difficult to codify

Answer 5

Tacit Knowledge

Question 6

The process of enhancing company performance by designing and implementing tools, processes, systems, structures, an cultures to improve the creation, sharing, and use of knowledge

Answer 6

Knowledge Management

Question 7

The degree to which employees are fully involved in their work and the strength of their commitment to their job and the company

Answer 7

Employee Engagement

Question 8

A plan that integrates the company’s goals, policies, and actions

Answer 8

Business Strategy

Question 9

A company that has an enhanced capacity to learn, adapt, and change

Answer 9

Learning Organization

Question 10

The extent to which employees are rare and specialized and not highly available in the labor market

Answer 10

Uniqueness

Question 11

Means that training and development programs, resources, and professionals are primarily housed in one location and that decisions about training investment, programs, and delivery methods are made from that department

Answer 11

Centralized Training

Question 12

The first step in the training design process

Answer 12

Needs Assessment

Question 13

Involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities

Answer 13

Organizational Analysis

Question 14

A process that helps identify who needs training

Answer 14

Person Analysis

Question 15

Identifies the important tasks and knowledge, skills, and behaviors that need to be emphasized in training for employees to complete their tasks

Answer 15

Task Analysis

Question 16

Employees, academics, managers, technical experts, trainers, and even customers who are knowledgeable about the content that training must cover

Answer 16

Subject Matter Experts (SMEs)

Question 17

A needs assessment method that involves face-to-face interviews during a meeting, often with SMEs

Answer 17

Focus Groups

Question 18

Determining what is responsible for the difference between employees’ current and expected performance

Answer 18

Gap Analysis

Question 19

A component of the person analysis process referring to the type of incentives or rewards that employees receive for performing well

Answer 19

Consequences

Question 20

Employees’ belief or confidence that they can perform their job or learn the content of the training program successfully

Answer 20

Self-Efficacy

Question 21

The process of determining whether training is the best or most likely solution to a performance problem or gap

Answer 21

Root Cause Analysis

Question 22

Indicates competency in performing a task

Answer 22

Skill

Question 23

The physical and mental capacities to perform a task

Answer 23

Ability

Question 24

Bundles of skills, knowledge, and abilities, and personal characteristics that enable employees to perform their jobs successfully

Answer 24

Competencies

Question 25

A needs assessment that is done quickly and accurately, but without sacrificing the quality of the process or the outcomes

Answer 25

Rapid Needs Assessment