GCSE OCR Business Studies A292 - Communication & Industrial relations

Question 1

Formal communication takes place when the official means of communicating are used within the organisation?
True or False

Answer 1

True

Question 2

An example of informal communication is a conversation at break?
True or False

Answer 2

True

Question 3

Communication between two employees is categorised as…

Answer 3

Internal communication

Question 4

A letter written to a supplier is what type of communication? (internal or external)

Answer 4

External

Question 5

A special court that deals with disputes between employees and employers is called?

Answer 5

Employment Tribunal

Question 6

What key term is given to…

When employment has ended because the firm no longer needs the work that was done by an employee

Answer 6

Redundancy

Question 7

A Trade Union is?

Answer 7

Organisations that represent the interests of workers

Question 8

A contract of employment is?

Answer 8

A legal agreement between the worker and the employer

Question 9

Industrial action is?

Answer 9

Actions taken by workers to put pressure on employers to give in to their demands