Chapter 9

Question 1

Retail layout:

Answer 1

An approach that addresses flow, allocates space, and responds to customer behavior.

Question 2

Slotting fees:

Answer 2

Fees manufacturers pay to get shelf space for their products.

Question 3

Servicescape:

Answer 3

The physical surroundings in which a service takes place, and how they affect customers and employees.

Question 4

Warehouse layout:

Answer 4

A design that attempts to minimize total cost by addressing trade-offs between space and material handling.

Question 5

Cross-docking:

Answer 5

Avoiding the placement of materials or supplies in storage by processing them as they are received for shipment.

Question 6

Random Stocking:

Answer 6

Used in warehouses to locate stock wherever there is an open location.

Question 7

Customizing:

Answer 7

Using warehouses to add value to a product through component modification, repair, labeling, and packaging.

Question 8

Fixed-position layout:

Answer 8

A system that addresses the layout requirements of stationary projects.

Question 9

Process-oriented layout:

Answer 9

A layout that deals with low-volume, high variety production in which like machines and equipments are grouped together.

Question 10

Office layout:

Answer 10

The grouping of workers, their equipment, and spaces/offices to provide for comfort, safety, and movement of information.

Question 11

Job lots

Answer 11

Groups or batches of parts processed together.

Question 12

Work cell

Answer 12

An arrangement of machines and personnel that focuses on making a single product or family of related products.

Question 13

Takt time:

Answer 13

Pace of production to meet customer demands.

Question 14

Focused work center:

Answer 14

A permanent or semi-permanent product-oriented arrangement of machines and personnel.

Question 15

Focused factory:

Answer 15

A facility designed to produce similar products or components.

Question 16

Fabrication line:

Answer 16

A machine-paced, product-oriented facility for building components.

Question 17

Assembly line:

Answer 17

An approach that puts fabricated parts together at a series of workstations; used in repetitive processes.

Question 18

Assembly-line balancing:

Answer 18

Obtaining output at each workstation on a production line so delay is minimized.

Question 19

Cycle time:

Answer 19

The maximum time that a product is allowed at each workstation.

Question 20

Heuristic:

Answer 20

Problem solving using procedures and rules rather than mathematical optimization.

Question 21

Which of the following statements below best describes office layout?

Answer 21

Groups workers, their equipment, and spaces/offices to provide for movement of information.

Question 22

Which of the following does NOT support the retail layout objective of maximizing customer exposure to products?

Answer 22

Maximize exposure to expensive items.

Question 23

The major problem addressed by the warehouse layout strategy is:

Answer 23

addressing trade-offs between space and material handling.

Question 24

A fixed-position layout:

Answer 24

addresses the layout requirements of large, bulky projects such as ships and buildings.

Question 25

A process-oriented layout:

Answer 25

deals with low-volume, high-variety production.

Question 26

For a focused work center or focused factory to be appropriate, the following three factors are required:

Answer 26

1. family of products
2. stable forecast (demand)
3. volume

Question 27

Before considering a product-oriented layout, it is important to be certain that:

Answer 27

1. adequate volume
2. stable demand
3. standardized product
4. adequate/quality supplies

Question 28

An assembly line is to be designed for a product whose completion requires 21 minutes of work. The factory works 400 minutes per day. Can a production line with five workstations make 100 unites per day?

Answer 28

No, it will fall short even with a perfectly balanced line.