41-50

Question 1

Scenario Planning

Answer 1

Used to respond to possible long-term scenarios, such as environmental changes

Question 2

Benchmarking

Answer 2

Use of internal/external standard to measure performance and determine whether the organization is excelling or falling behind

Question 3

MBO

Answer 3

Setting Goals

Question 4

Improvement Objectives

Answer 4

Improvements in job performance

Question 5

Maintenance Objectives

Answer 5

Identify areas where the individual should keep performance at current levels

Question 6

Participatory Planning

Answer 6

Occurs when the people who are to implement the plan and the people who are to be affected by the plan are involved in the planning process

Question 7

Noise

Answer 7

Result of knowledge during communication

Question 8

Ad Hominem Argument

Answer 8

Appeal to one’s interest or emotions rather than intellect or reason

Question 9

Empathetic Listening

Answer 9

Requires the listener to interpret the speaker’s thoughts and emotions, as well as the content of the message

Question 10

Kinesics

Answer 10

Study of Posture