Customer service Flashcards
What is customer service?
Customer service is the right product, at the right price, in the right place, at the right time and done in the right way
Why is good customer service important?
Customers spend their money on a good business so they expect to be treated correctly by staff and have a nice place to go for and get what they pay for. Also if you have poor customer service customers will leave for another business with your profits that could of been from them.
How do service standards impact on a business?
Customers bring you profits without customers your business will be gone very soon. Business value repeat customers.
What is a repeat customer?
A repeat customer is a customer who continually keeps coming back to your business because they enjoy their experience and may go and tell their friends ad family meaning more customers for the business.
