Basic Exam Quiz #10 True and False

Question 1

When two people communicate both persons will alternate roles as a sender and receiver as they seek responses and clarification

Answer 1

True

Question 2

Shaking your head in a negative way can jeopardize your communication with the patient

Answer 2

True

Question 3

A medical assistant may need to enter a patients personal space to deliver care to a patient

Answer 3

True

Question 4

Explanations do not help ease patient anxiety about what will happen

Answer 4

False

Question 5

The use of touch can be therapeutic for some patients

Answer 5

True

Question 6

Being touched by a stranger can be an uncomfortable or even a negative experience

Answer 6

True

Question 7

Many patients perceive touch in a medical setting as a prelude to something unpleasant such as injections

Answer 7

True

Question 8

You do not need to give your full attention to the patient to actively listen

Answer 8

False

Question 9

Occasionally a patients verbal message may seem to conflict with the non verbal message

Answer 9

True

Question 10

A medical assistant will typically be responsible for gathering initial patient information

Answer 10

True

Question 11

A patients interview does not include a review of past or current medical history

Answer 11

False

Question 12

Paraphrasing means to restate using your own words what you have heard

Answer 12

True

Question 13

Reflecting means repeating back what you have heard

Answer 13

True

Question 14

Miscommunication can happen because the message may have been unclear or inappropriate to the situation

Answer 14

True

Question 15

The way a patient perceives situations is not influenced by their cultural social or religious background

Answer 15

False