Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Business - 2 > Human Resources > Flashcards

Human Resources Flashcards

1
Q

Why would vacancies arise?

A 
Retirement 
Maternity leave 
People quitting
Illness 
Getting fired
Business growth 
Promotion
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Where could jobs be advertised?

A
  • special recruitment websites
  • job centres
  • universities
  • shop windows/ websites
  • leaflets/ newspapers
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What does person specification and job description do?

A
  • ensures the person knows exactly what they’re getting into
  • discourages unsuitable applicants
  • used to clarify further disputes
  • person spec is used in interviews
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Person spec may include what?

A

Education
Experience
Skills
Attributes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Job description may include what?

A 
Title 
Pay
Contract
Reporting to
Duties
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

On the job training:

A

Training as you work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Advantages of on the job training:

A
  • hands on experience, realistic
  • having to undertake real life situations
  • saves time and money
  • applied directly to what they will be doing
  • can ask direct questions
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Drawbacks of on the job training:

A
  • bad habits may be passed on
  • constant interruptions may lead to poorer training
  • may not have adapted to all situations that could arise
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is off the job training?

A

Training away from the workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Advantages of off the job training:

A
  • expert training means you would become an expert, motivating
  • likely to sit an exam at the end to prove it, merit to bring to other companies
  • access to more updated materials
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Drawbacks of off the job training:

A
  • it’s very expensive
  • leaves a gap in the business while you’re away
  • some of what you learn could be irrelevant
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is performance appraisals?

A

Assessing someone’s performance over a period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

4 types of performance appraisal:

A
  • self assessment
  • peer assessment
  • managerial assessment
  • 360 feedback
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Pay (motivation)

A

What you get paid for the hours you work

Either salary or wages

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Fringe benefits (motivation)

A

Anything extra/ additional you get on top of pay

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Bonus (motivation)

A

Something extra tit receive for doing well

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Profit sharing (motivation)

A

Takes an amount of the profits and share it out between everyone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Share option (motivation)

A

Giving employees opportunities to buy shares at a discount to sell on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Commission (motivation)

A

Getting paid a percentage of what you sell ie. Estate agents

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Overtime (motivation)

A

Extra work for extra pay

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Steps of recruitment

A 
Vacancy 
Job description 
Person specific 
Job advert 
Cv 
Short list 
Interview day 
Appoint
Induction and start
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Leadership theories

A

Trait theory
Behavioural theory
Contingency theory
Functional theory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Trait theory

A

Carlyle and galtons theory of leadership

Mcgregors theory XY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Theory X and Theory Y of mcgregors trait theory

A

X - the assumption that employees dislike work, are lazy, don’t like responsibility and must be coerced in order to perform

Y - the assumption that employees like work, are creative, like responsibility and can exercise self direction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Behavioural theory

A

Blake and moutons managerial grid

26
Q

Contingency theory

A

Lewin, tannenbaum and schmidts

Either manager orientated or team orientated leadership

27
Q

Functional theory

A

Admits three circles

Task
Team
Individual

28
Q

Maslows hierarchy of needs (top to bottom)

A 
Self actualisation 
Esteem needs 
Social needs
Safety needs 
Basic needs
29
Q

Maslows needs - explained

A

Basic - shelter, food, education

Safety - feeling safe at work

Social - developing a relationship with colleges

Esteem - praise for doing a good job

  • actualisation - fulfilment eg. Promotion
30
Q

What is an entrepreneur?

A

Someone with a business idea who then puts it into practice (investors)

31
Q

2 main types of organisational charts?

A

Flat structure

Tall structure

32
Q

Flat structure properties

A

Wide span of control
Short chain of command
Few levels of hierarchy

33
Q

Properties of a tall structure

A

Narrow span of control
Longer chain of command
More levels on hierarchy

34
Q

What is a hierarchy?

A

The structure of different levels of authority in a business organisation

35
Q

What is chain of command?

A

The chain down which orders are passed.

Board of directors down to shop floor workers.

36
Q

What is span of control?

A

Represents the number of people who report directly to another worker in a superior position

37
Q

Who are subordinates?

A

Workers in a hierarchy who work under the control of a more senior worker

38
Q

Benefits of a flat structure?

A

More motivational

Less communication issues

39
Q

drawbacks of flat structure?

A

Span of control can get too large, impacting the way the owner does their job

40
Q

Benefits of a tall structure

A
  • Greater chance of promotion
  • more organised, greater control
  • you know your position and who to report to
41
Q

Drawbacks of tall structure?

A

Communication issues

42
Q

Why do firms have structures?

A
  • makes things more organised
  • workers know their place
  • to improve efficiency
  • helps staff achieve objectives
  • allows specialisation
43
Q

4 ways in which businesses are organised?

A

By task
By function
By region
By system

44
Q

Centralised structures?

A

Associated with leaders who want to keep control of the business. The leader is involved with everything and all decisions go through him or her

45
Q

Decentralised structure?

A

Allows decision making to take place away from the head office. The structure is decentralised by either area or product. Wide span of control

46
Q

Matrix organisational structures?

A

Employees with similar skills are put together to complete tasks or projects, but with more than one manager supervising.

47
Q

What is a trade union?

A

An organisation made up of members, mainly workers. With its main aim being to protect the interest of its workers

48
Q

What are some common workplace issues?

A 
Hours of work
Pay
Discrimination 
Holidays 
Working conditions
49
Q

Issues in the workplace may lead to trade unions taking industrial action such as…

A
  • strikes
  • work to rule
  • overtime ban
  • go slow
50
Q

Strikes?

A

People withdrawing their labour. Has to be decided on longer term and voted upon by the union. It is organised.

51
Q

Work to rule?

A

Only doing what’s in the job description and nothing extra

52
Q

Overtime ban?

A

Not willing to work any extra hours on top of the contract

53
Q

Go slow?

A

You do the bear minimum you can and work very slowly, creating inefficiency

54
Q

Positive implications of striking on employees

A

Gets point across

Better workplace long term

55
Q

Negative implications of striking on employees

A

No pay
Job at risk
Customer dissatisfaction

56
Q

Positive implications of striking on employers

A

Peace with employees long term

Potentially prevents further strikes

57
Q

Negative impacts of striking on employers

A

Loosing out on labour
May encourage strikes
Costly

58
Q

Communication

A

Two way flow of information

Can be formal or informal

59
Q

Main methods of communication are

A

Written
Verbal
Visual

60
Q

Benefits of written communication

A
  • referable
  • detailed
  • stored
  • formal
  • well explained
61
Q

Benefits of verbal communication

A
  • can be clarified
  • can ask questions
  • instant communication
  • cheapest
62
Q

Benefits of visual communication.

A
  • Things can be simplified
  • goes well with verbal and written
  • impacts information

Business - 2 (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions