Exam

Question 1

Management structure

Answer 1

A term used to describe the ways in which the management, employees and resources of an organisation are formally arranged to achieve objectives

Question 2

Span of control

Answer 2

The number of employee for whom a manager is directly responsible for

Question 3

Policy and procedure

Answer 3

A policy is a set of guidelines to be followed by all employees when dealing with important areas of decision making. A procedure is a series of actions enabling a policy to be put into practice. It can also be used to resolve a dispute brought about by a breach of policy. A procedure can be used to provide a means of resolving a dispute brought about by a breach of policy

Question 4

Flatter management structure-

Answer 4

Encourages a sense of ownership and innovation by managers. This emphasises teamwork and responsibility.
Decentralised
People centred

Question 5

Leading

Answer 5

The process of influencing or motivating people to work towards the achievement of the organisations objectives. Effective leadership is vital to the success of an organisation.
Interpersonal- management capacity to deal with people and build positive relationships with staff
Decision making - identifying available options and choosing the right one
Informational- gathering and communicating or sharing data and knowledge