5/209.15 Pending Calls For Service

Question 1

________ will be dispatched to on shift units up to the conclusion of their shift. This applies to all shifts. The area supervisor will be notified immediately of ________ that are pending. If no patrol units are available, communications will dispatch the area supervisor to the _________.

Answer 1

Emergency calls

Question 2

The communications bureau will dispatch shift units to routine calls (including report calls) up to 45 minutes before the conclusion of their shift. Report calls will not be held for a Cadet or PSR when area unites are clear and not responding to higher priority calls.

Answer 2

Non-Emergency Calls

Question 3

It is the responsibility of the ______ to stay abreast of pending events and the availability of their personnel.

Answer 3

Area Sergeant

Question 4

Dispatch will advise are sergeant of calls holding in excess of ____ minutes via phone or radio and update the event to reflect the notification.

Answer 4

60

Question 5

If call holds in excess of ____ minutes, the sergeant must contact the pr and advise of the delay and/or offer possible resolutions

Answer 5

90

Question 6

When a call is cancelled by the area sergeant, the sergeant must…

Answer 6

notify the pr and advise of the reason for cancellation

Question 7

All contacts with PRs reference cancellations and time delays must be….

Answer 7

updated in the call via CAD or over the radio

Question 8

(Ref In Custody events) The area sergeant will be notified of the call holding at the _____ minute mark.

Answer 8

60

Question 9

(Ref In Custody events) Once notified at the 60 minute mark, the sergeant will…

Answer 9

make every effort to have an officer respond and notify the PR

Question 10

(Ref In Custody events) At 90 minutes, the area sergeant will…

Answer 10

have an officer sent to the call. If none available, request from neighboring area command. Notify the PR

Question 11

(Ref In Custody events) all contact with PR’s will be…

Answer 11

documented in CAD