5: management

Question 1

Belbins team (x8)

Answer 1

1. implementer
2. coordinator
3. evaluator
4. finisher
5. innovator
6. resource investigator
7. shaper
   8 team worker

Question 2

Tuckman stages of team formation

Answer 2

1. form
2. storm
3. norming
4. performing

(5. adjourning)

Question 3

Handy ideal team

Answer 3

formal and performing goals

1. organization
   - common purpose
   - defined task
   - clear objective
2. members
   - specific skills
   - know roles
3. teamwork
   -support
   - complement
   - committed
4. leadership
   - take responsibility

Question 4

groupthink

Answer 4

1. overestimation of power
2. closed mindedness
3. pressure to uniformity

Question 5

innovation (what do you need)

Answer 5

Anabile

1. motivation
2. expertise
3. flexible thinking

• Rogers 5 factors
  1. advantage
  2. compatible to existing
  3. visible
  4. trialled
  5. simple

input (ideas) –> process(group) –> output (innovation)

Question 6

increase self awareness

Answer 6

1. appraisals
2. Myers briggs
3. reflections
4. action learning activities

Question 7

Covey 7 habits for time management

Answer 7

1. end in mind
2. proactive
3. first things first
4. win-win
5. sharpen the saw (time out)
6. synergies
7. seek to understand first

also time management matrix

• urgent Vs not urgent
• important Vs not important

Question 8

difficult people

Answer 8

1. difficult situations
2. personality clash
3. behaviour

Question 9

Leadership vs management

Answer 9

leadership
1. establish direction
2. align people
3. motivate and inspire

manager –> max output for an organisation
1. plan
2. organise: manpower, money, materials machine
3. motivate
4. control

Question 10

delegation

Answer 10

staff
1. have skills and resources
2. understand task
3. get feedback

also delegate task Vs objective

Question 11

communication

Answer 11

1. get attention
2. establish need
3. satisfy need
4. visualise the future
5. action

or
promise
picture
proof
push

formal, direction, method

Question 12

negotiation

Answer 12

resolving situations when two parties have conflicting desires

1. objective outcomes
2. separate people from problem
3. interest based
4. invent options for mutual gain

Question 13

influence

Answer 13

mobilise resource to modify behavior of others

1. conformity
2. compliance
3. obedience

Convey:
circle of concern (big) + circle of influence (need to increase this circle)

Question 14

power Vs authority

Answer 14

power: broader, ability to make choice or influence decision

authority: right to make decision

weber x3 authority
- traditional
- charismatic
- rational-legal

raven power x5:
- coercive
- reward
- legitimate
- expert
-referent (charisma)

Question 15

conflict

Answer 15

difference of opinion

solve by:
1. negotiation
2. mediation
3. arbitration

Question 16

organization

Answer 16

People, objective, structure

Structure:
1. division
2. structure
3. matrix

Question 17

system thinking

Answer 17

thinking of the whole rather then then it component parts

open Vs closed
feedback

Question 18

inter-organizational relationships

Answer 18

1. joint ventures
2. networks
3. alliances
4. interlocking directorates
5. consortia (pooled resource)

Question 19

dunbars number

Answer 19

max number of people in network

around 150

Question 20

external influence

Answer 20

Politics
Economics
Sociology
Technology
Environment
Legal

Question 21

Maslow’s hierarchy of need

Answer 21

physiology
safety
love and belonging
self esteem
self actualization

Question 22

hezbergs two factor model

Answer 22

Motivations
- varied work
- responsibility
- recognition

Hygiene
- pay
- conditions
-security

Question 23

McGregor X and Y

Answer 23

X
worker lazy
need to control worker

Y
worker good
need to empower worker

Question 24

change management (will change happen)

Answer 24

Lewins force field
- Driving forces
- resistance forces

Formula for change

1. Dissatisfaction with status quo
2. first step
3. vision for future > resistance

Question 25

ADKAR

Answer 25

aware desire knowledge ability reinforcement

Question 26

types of leaders x7

Answer 26

1. authoritarian 2. coaching (motivate staff) 3. laisez fair 4. pacesetter (lead by example) 5. democratic 6. servant (harmony) 7. visionary (long term goals)

Question 27

SWOT

Answer 27

strengthen weaknesses opportunities threats

Question 28

current situation

Answer 28

Mckinsey 7 s PESTEL stakeholder analysis

Question 29

need for change

Answer 29

SWOT analysis Developing a vision Theory of constraints, 6 sigma, Lean

Question 30

drivers for change

Answer 30

Force-field analysis Formula for change

Question 31

implementation of change

Answer 31

Diffusion of innovation PDSA Staff (motivation theories, ADKAR)

Question 32

performance management

Answer 32

Integrated + Strategic target or Tasks 1. KPI 2. balanced scorecard (change org mission and strategy to a set of measures) 3. performance measures sheet 4. four-column matrix (link to overall organisation aim) 5. benchmarking SMART

Question 33

stakeholder analysis

Answer 33

1. identify stakeholders 2. current position 3. relative power issues: - hidden agenda - limited access - competing priorities - ignorance

Question 34

Policy evaluation (REAIM)

Answer 34

Reach Efficacy Adoption implementation maintenance issues: -defintion - resources - timeline - sequencing

Question 35

strategy implementation

Answer 35

all out attack (replace) inside venture (internal rewards and innovation) strategic alliances (joint ventures)

Question 36

Strategic planning

Answer 36

1. where are we now - NA, benchmarking 2. where do we want to go to - SMART, 3. how will we get there - change management 4. know when there: - KPI

Question 37

policy theory frameworks

Answer 37

1. policy triangle (actors, contact, process) 2. kingdom steams 3. punctuated equilibrium - stability then rapid change - policy image (problem and solution) - policy venue (actors, institutions) 4. top-down and bottom-up implementation

Question 38

moral hazard and adverse selection

Answer 38

consumer MH: over consume healthcare and cost made by someone else provider MH: provided over provide healthcare as cost by someone else adverse selection: purchaser aware of own risk and hide information

Question 39

clinical governance

Answer 39

how healthcare organisations maintain high quality care by creating and environment which excellence in care flourishes 7 pillars 1. patient centered 2. clinical effectiveness 3. patient safety 4. governance and leadership 5. information management 6. training and education 7. performance and monitoring

Question 40

accounting

Answer 40

financial: - specialised reports to external bodies managerial - day to day - guide decisions making.

Question 41

budget setting

Answer 41

1. historical. - previous years budget, just 2. zero based - start from 0 3. activity based - defined activity + info on how will vary if activity changes

Question 42

payment in healthcare

Answer 42

1. blocked budget 2. capitation 3. resource group 4. fee for service

Question 43

commissioning

Answer 43

purchase healthcare principles 1. population needs 2. local gaps 3. equity 4. evidence based 5. partnership 6. value for money