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E2 (CIMA) > 5. Managing the Workplace Environment > Flashcards

5. Managing the Workplace Environment Flashcards

1
Q

What is employee alignment?

A

Linking organisational goals to employee’s personal goals in order to reach higher engagement and satisfaction

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2
Q

What are the two influencing factors on employee alignment?

A

Management style and organisational culture

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3
Q

What was Drucker’s contribution to employee engagement theory?

A

Management by Objectives

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4
Q

What are the 4 areas of objective setting according to Drucker?

A
  1. Profitability
  2. Management Performance
  3. Worker Performance
  4. Public Responsibility
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5
Q

What was Kaplan and Norton’s contribution to employee objectives theory?

A

The balanced scorecard

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6
Q

What are the 4 key areas of the balanced scorecard?

A
  1. Financial
  2. Customer
  3. Internal Process
  4. Innovation and learning
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7
Q

What are the 4 steps in managing people performance?

A
  1. Identify assessment criteria
  2. Agree Performance levels
  3. Monitor and control
  4. Periodic appraisals
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8
Q

What is an appraisal?

A

A systematic review and assessment of an employee’s performance, potential and training needs

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9
Q

What are the 3 purposes of appraisal?

A
  1. Reward review
  2. Performance review
  3. Potential review
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10
Q

What is the critical factor in appraisal?

A

Feedback

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11
Q

What are the 3 formats of appraisal?

A
  1. Manager Led
  2. Self Led
  3. Multi source (360 degree)
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12
Q

What are the 6 reasons that appraisal may be ineffective?

A
  1. Confrontational
  2. Judgemental
  3. Seen as an informal chat
  4. Seen as a bureaucratic step
  5. Only and annual event
  6. Focus on recent events only
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13
Q

What are the 4 categories of performance based reward?

A
  1. Performance related pay
  2. Profit based approaches (etc. bonus)
  3. Equity based approaches (etc. shares)
  4. Non Financial (etc. Thank You cards)
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14
Q

What are the 2 options when employee performance is poor?

A
  1. Improved performance plan
  2. Termination of contract
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15
Q

What is conciliation?

A

Parties meet for informal discussion to resolve a dispute

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16
Q

What is mediation?

A

A mediator is provided to hear the dispute and make recommendations

17
Q

What is arbitration?

A

An arbitrator is appointed who will make a binding ruling over the dispute

18
Q

What are the generally accepted steps of escalating poor employee performance or behaviour?

A
  1. Informal talk
  2. Informal oral warning
  3. Formal Warning
  4. Final written warning
  5. Suspension
  6. Dismissal
19
Q

What are the 5 best practices for managers in relation to the disciplinary process?

A
  1. Ensure all staff are familiar with disciplinary procedures
  2. Act quickly
  3. Be Consistent
  4. Remain impersonal
  5. Respect Privacy

E2 (CIMA) (5 decks)

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