tradition business

Question 1

acceptable use policy

Answer 1

Policy that sets out what users are and are not allowed to do with IT systems.

Question 2

chip and pin

Answer 2

Systems designed to reduce credit card fraud by requiring the user to authenticate themselves at the point of sale.

Question 3

collaborative software

Answer 3

Application software to let users work together on projects even if they are geographically remote.

Question 4

deskilling

Answer 4

Reduction in the skill needed to do a job, due to technology

Question 5

EFT

Answer 5

Transfer of money from one account to another using computer systems and networks.

Question 6

Electronic Funds Transfer

Answer 6

Transfer of money from one account to another using computer systems and networks.

Question 7

email monitoring

Answer 7

Technology to monitor emails sent and received, usually by employees.

Question 8

employee monitoring

Answer 8

Technology used to monitor the work of employees using a computer system.

Question 9

extranet

Answer 9

Content on a LAN which is available to authorised third parties.

Question 10

filtering

Answer 10

Process of preventing access to some resources, usually web pages.

Question 11

follow-the-sun working

Answer 11

System of moving working to different offices around the globe as the day progresses, ending work in each location as the end of the day approaches, and moving it to a new office elsewhere where the day is just beginning.

Question 12

Internet monitoring

Answer 12

Technology to monitor Internet data sent and received, usually by employees.

Question 13

intranet

Answer 13

Content on a LAN which is only available to members of an organisation.

Question 14

key logger

Answer 14

Software or hardware which records all key strokes on a computer system.

Question 15

keystroke monitoring

Answer 15

Software or hardware which records all key strokes on a computer system.

Question 16

loyalty card

Answer 16

Card used to identify repeat customers, to allow them to accumulate reward points, and to gather data about their shopping habits for marketing purposes

Question 17

macro

Answer 17

In application software, a set of actions which are recorded so they can be played back later.

Question 18

macro viruses

Answer 18

Virus that takes advantage of the macro programming languages built into some software.

Question 19

mail merge

Answer 19

The process of automatically customising a standard letter with individual names and addresses from a database.

Question 20

online banking

Answer 20

Use of the Internet to perform tasks such as bill payment, money transfers and other banking tasks.

Question 21

Point of Sale

Answer 21

Checkout system in a shop, usually connected to a store database and EFT system.

Question 22

POS

Answer 22

Checkout system in a shop, usually connected to a store database and EFT system.

Question 23

re-skilling

Answer 23

When a de-skilled user retrains, often in a technology related discipline.

Question 24

remote desktop

Answer 24

Ability to connect to a computer, over a network, as though you were physically present at the keyboard.

Question 25

reward card

Answer 25

Card used to identify repeat customers, to allow them to accumulate reward points, and to gather data about their shopping habits for marketing purposes

Question 26

RFID

Answer 26

System of tags which contain data that can be read from a distance using radio waves.

Question 27

self checkout

Answer 27

Supermarket technology that lets users scan and pay for their own goods without staff assistance.

Question 28

smart shopping trolley

Answer 28

Shopping trolley with RFID technology to offer enhanced functionality.

Question 29

targeted advertising

Answer 29

Use of data about customers to determine which adverts they are most likely to find useful.

Question 30

telecommuting

Answer 30

Working away from an organisation’s main office or base, using portable computers.

Question 31

teleworking

Answer 31

Working away from an organisation’s main office or base, using portable computers.