Lecture 5: Emotions and Stress Flashcards
What are emotions? (3 categories)
- Affect
- A broad range of emotions that people experience - Emotions
- Intense feelings that are directed at someone or something - Moods
- Feelings that tends to be less intense than emotions and that lack a contextual stimulus
Functions of Emotions
- Critical for rational thinking
- Motivation for action
- Influence moral and ethical decision-making
What are the external constraints on emotions?
- Organisational influences
- Cultural influences
- Individual emotions
Emotional Labour
A situation in which an employee expresses organisationally desired emotions during interpersonal transactions
Emotional Intelligence
A person’s ability to:
- Be self-aware and recognise their own emotions
- Detect emotions
- Manage emotional cues and info
OB applications of Emotions and Moods
- Emotions and Moods
- Decision-making
- Creativity
- Motivation
- Leadership
- Negotiation
- Customer service
- Job attitudes
- Deviant Workplace Behaviours
- Safety and Injury at work
Factors overcoming resistance to change
- Education and communication
- Participation
- Building support and commitment
- Develop positive relationships
- Implementing changes fairly
- Manipulation and cooptation
- Selecting people who accept change
- Coercion
Lewin’s Three-Step Model
- Unfreezing
- Change efforts to overcome the pressures of both individual resistance and group conformity - Movement
- A change process that transforms the organisation from the status quo to the desired end result - Refreezing
- Stabilising a change intervention by balancing driving and restraining forces
Kotter’s Eight Step Plan
Built from Lewin’s model
- Establish a sense of urgency
- Form a coalition
- Create a new vision
- Communicate the vision
- Empower others by removing barriers
- Create and reward short-term ‘wins’
- Consolidate, reassess and adjust
- Reinforce the changes
Organisational Development (OD)
A collection of planned interventions, built on humanistic-democratic values, that seeks to improve organisational effectiveness and employee well-being
What are the six techniques of OD?
- Sensitivity training
- Survey feedback approach
- Process Consultation
- Team building
- Intergroup development
- Appreciative inquiry
Types of stress
Challenge stressors
- Stress associated with workload, pressure to complete tasks and time urgency
Hindrance stressors
- Stress that keeps you from reaching yours goals
Consequences of stress
- Physiological
- Psychological
- Behavioural
