Chapter Nine - Communication In Business Flashcards
What is communication?
Exchange of information between people; the sending and receiving of messages
What is formal communication?
Involves making use of the official communication channels of a business
What is persuasion?
Presenting a message in a manner that causes someone else to support it
What is nonverbal communication?
Any message that is not written or spoken notice: a written message displayed in a prominent position to attract the attention of people
What are business objectives?
Steps to reach a certain goal of the business
What is sideway communication?
The flow of information between people of similar status or positions
What is verbal communication?
The written or oral use of words to communicate
What is body language?
The use of gestures, facial expressions and posture to communicate
What are communication barriers?
Anything that distorts or interrupts the message and its meaning
What is ethical communication?
In terms of communication, when the information conveyed meets our standards of what we consider right or acceptable behaviour
What are strategies?
Actions that an organisation takes to achieve its specific objective
What is informal communication?
Involves the business making use of unofficial means of exchanging information
What is media richness?
The ability of a communication method to best convey a message
What is active listening?
Listening that aims to produce trust and cooperation and involves the listener remaining silent, but paying close attention to the mood and words of the speaker. The active listener may later para-phrase the speaker’s message and describes the speaker’s mood
What are written communications?
A method used by managers to pass on ideas and information inside and outside a business
