Unit 3 Flashcards
1
Q
sympathy
A
to feel sorry for others
2
Q
empathy
A
to be aware of and acknowledge others’ feelings
3
Q
Passive Communication
A
put others first, others make choices for them, not liked, feel powerless
4
Q
aggressive communication
A
put selves first, agressive, say “you” a lot
5
Q
assertive communication
A
look at both sides, well-liked, say “I” a lot
6
Q
3 keys of communication:
A
self-disclosure: sharing personal info, listening skills, feedback (aka reflection)
7
Q
bullying
A
a power imbalance— aggressive behavior