Chapter 1 - Intro to OB

Question 1

4 Anchors of OB

Answer 1

1. Systematic approach anchor
2. Multi-level anchor
3. Multi-discipline anchor
4. Contingency anchor

Question 2

3 Levels of the Multi-level anchor and a notional 4th

Answer 2

1. Individual
2. Team
3. Organisational
   (4) Society/Environment

Question 3

Definition of Contingency anchor

Answer 3

Recognise that effectiveness of action is based on the situational conditions

Question 4

Definition of Organisational Behaviour

Answer 4

The study of what people feel, think and do within an organisation

Question 5

The name used to describe the observable demographic or physiological differences between people

Answer 5

Surface level diversity

Question 6

The name used to describe psychological differences between people

Answer 6

Deep level diversity

Question 7

Definition of Organisational Effectiveness

Answer 7

How well an organisation achieves its intended objectives. The ultimate dependent variable.

Question 8

4 perspectives of Organisational effectiveness

Answer 8

1. Organisational Fit perception
2. High performance work practice perception
3. Stakeholder perception
4. Organisational learning perception

Question 9

Describe an open system

Answer 9

Input –> Process –> Output –> Outcome –> Feedback

All impacted by the environment

Question 10

Describe Organisational efficiency

Answer 10

The level of output received per input used

Question 11

Define Organisational Learning

Answer 11

A perspective of organisational effectiveness which depends on a company’s ability to acquire, share, use and store valuable knowledge

Question 12

Describe each of the 3 components of intellectual capital

Answer 12

1. Human capital - knowledge and skill retained within people
2. Structural capital - knowledge retained within systems and processes
3. Relational capital - value of relationships with stakeholders

Question 13

Define HPWP

Answer 13

A perspective of organisational effectiveness which describes how well an organisation can convert human capital to valuable outputs

Question 14

Name the anchor which combines psychology, sociology and economics within OB

Answer 14

Multi-disciplinary anchor

Question 15

Name the anchor which considers individual, team and organisational structures within OB

Answer 15

Multi-level anchor

Question 16

Name the anchor which is supported by Evidence-based management

Answer 16

Systematic research anchor

Question 17

3 ways an organisation can improve its Organisational Fit

Answer 17

1. Adapt to the environment
2. Move to more favourable environment
3. Manage the environment (eg Marketing)

Question 18

4 steps of organisational learning

Answer 18

1. Acquire
2. Share
3. Use
4. Store

Question 19

4 types of HPWP’s

Answer 19

1. Employee involvement
2. Job autonomy
3. Developing competency and performance
4. Rewarding competency and performance

Question 20

Relatively stable beliefs that guide a persons actions

Answer 20

Values