Chapter 11

Question 1

a state of arousal involving facial and bodily changes, brain activation, cognitive appraisals, subjective feelings and tendencies toward actions

Answer 1

emotion

Question 2

emotions that are considered to be universal and biologically based

Answer 2

primary emotion

Question 3

emotions that are specific to certain cultures

Answer 3

secondary emotions

Question 4

the process by which the facial muscles send messages to the brain about the basic emotion being expressed

Answer 4

facial feedback

Question 5

brain cells that fire when a person or animal observes others carrying out an action, they are involved in empathy, imitation, and reading emotions

Answer 5

mirror neurons

Question 6

social and cultural rules that regulate when, how, and where a person may express (or suppress) emotions

Answer 6

display rules

Question 7

expression of an emotion, often because of a role requirement, that a person does not really feel

Answer 7

emotion work