Ch 14

Question 1

Organizational sustainability

Answer 1

Ability to address current needs and have agility and management skills and structure to prepare successfully for the future

Question 2

Culture

Answer 2

“Corporate culture”
-orgs value system and its collection of guiding principles
- important for sustainability and long-term success of any org
Ex: Disney
- driven by leadership
- bigger corps go through polices and practices for culture
- MISSIONS AND MISSION STATEMENTS
- Influence on behavior

Question 3

Culture of quality

Answer 3

One in which every employee embraces the org quality vision, values, and goals as a way of life

Question 4

Strategic change

Answer 4

From strategic objectives, generally externally focused and relate to significant customer, market, product/service, or technological opportunities and challenges

• change aspects to remain competitive
• driven by environmental forces
• narrow in scope

Question 5

Process change

Answer 5

Confined to a particular unit, division, or function of the org

Question 6

Alignment

Answer 6

Consistency of plans, processes, information, resource decisions, actions, results, and analyses to support key org-wide goals
- effective alignment requires common understanding of purpose and goals, with complementary measures and in for for planning, tracking, analysis, and improvement at each of the 3 levels of quality

• failure in most org is lack of alignment and integration with the org system

Question 7

Integration

Answer 7

Harmonization of plans, processes, information, resource decisions, actions, results, and analyses to support key orgs-wide goals.
-beyond alignment and achieved when individual components or a performance management system operate as a fully interconnected unit

Question 8

Best practices

Answer 8

Recognized by the business community, often verified through some type of research to lead to successful performance

Question 9

6 stages of quality life cycle

Answer 9

1. Adoption - new quality initiative
2. Regeneration - when a new quality initiative is used in conjunction with an existing one to generate new energy and impact
3. Energizing - refocused and given new resources
4. Maturation - is aligned and deployed across org
5. Limitation/stagnation -quality has not been driven or aligned
6. Decline - initiative has had limited impact, failing, wait termination

Question 10

Learning organization

Answer 10

Skilled in creating, acquiring, and transferring knowledge and in modifying the behavior of their employees and other contributors to their enterprises
- EX: General Electric

Question 11

Self assessment

Answer 11

Holistic evaluation. Of processes and performance

• helps managers answer essential questions “ how are we doing?”
• conducted internally rather than simply relying on an external consultant