legislation

Question 1

OFT

Answer 1

office of fair trading

Question 2

why do businesses need legislation

Answer 2

allows business to offer good customer service
protect consumer/ business
government has to provide legal framework for vulnerable groups

Question 3

consumer protection act 1987

Answer 3

prohibits manufacturers supplying unsafe goods
making seller of defective product responsible for any damage
prohibits misleading price indications
protection against unfair selling practices

Question 4

when does the consumer have basic legal rights

Answer 4

given misleading description
unsatisfactory quality
not fit for purpose

Question 5

unfair trading regulations 2008

Answer 5

an offence for a trader to make false or misleading information about goods or services
carries criminal penalties
enforced by trading standards officers

Question 6

what does unfair trading regulations make it an offence to do

Answer 6

use aggressive door to door sales

use false trade description