Human resource management

Question 1

Taylor- ‘if it works for

Answer 1

one, it will work for the other.’

Question 2

Taylor- if you increase the monetary value

Answer 2

it will motivate staff

Question 3

Taylor- paid by

Answer 3

piece rate

Question 4

3 limitations to Taylor’s motivational theory

Answer 4

• monetary benefits are boring and monotonous
• doesn’t take into account psychological factors
• not suitable for all jobs

Question 5

What did Mayo point out that Taylor didn’t?

Answer 5

psychological factors are important too

Question 6

2 limitations to Mayo’s theory

Answer 6

• 21st century workers take these for granted

- once implemented, difficult to know if it has worked

Question 7

Content theory -

Answer 7

Deals with what motivates employees

Question 8

Process theory -

Answer 8

Deals with the process of motivation and how it occurs

Question 9

McClelland-

Answer 9

THREE NEEDS THEORY

• achievement
• power
• affiliation

Question 10

2 limitations of of McClelland theory

Answer 10

• keeping employee happy will not always benefit the business
• they can meet this need outside of work

Question 11

Herzberg

Answer 11

TWO FACTOR THEORY

• Hygiene factors
• Motivating factors

Question 12

Herzberg hygiene factors -

Answer 12

• Good pay for age

- good working conditions

Question 13

Herzberg motivating factors -

Answer 13

• a lot of responsibility

- not a lot of recognition

Question 14

2 limitations of Herzberg’s theory

Answer 14

• may be a challenge to enrich unskilled workers

- employees personalities may influence how much importance they place on a factor

Question 15

the 5 needs of Maslow’s pyramid

Answer 15

• basic
• safety
• social
• self asteem
• self actualisation

Question 16

2 limitations of Maslow’s hierarchy of needs

Answer 16

• order of needs may be different for different people

- challenging to meet the needs of all employees

Question 17

Vroom expectancy theory formula

Answer 17

force = (valence x expectancy)

Question 18

3 limitations of of Vroom’s theory

Answer 18

• employees know that they will have to work with people they don’t like
• will only perform if there is a desirable outcome
• employees value rewards differently

Question 19

Drucker is well known for

Answer 19

‘Management by Objectives’ (MBO)

Question 20

What does Drucker believe?

Answer 20

people are an asset, not to be cost minimised

Question 21

2 limitations of Drucker’s theory

Answer 21

• relies on good leadership skills

- some employees not motivated by non monetary methods

Question 22

Locke’s 5 principles

Answer 22

• CLARITY
• CHALLENGE
• FEEDBACK
• COMMITTMENT