5B

Question 1

what is staff training

Answer 1

Staff training involves a business equipping employees with the knowledge and skills required to perform work tasks.

Question 2

what is staff motivation

Answer 2

Staff motivation involves a manager implementing strategies that encourage employees to work towards the achievement of business objectives.

Question 2

what is change in management style

Answer 2

Change in management style involves altering the way management directs and communicates with employees.

Question 3

what is change in management skills

Answer 3

A change in management skills involves a manager, altering the way they approach business tasks and collaborate with other employees.

Question 4

What do Management strategies to respond to KPI’s focus on???

Answer 4

-the financial status of a business
-employee morale
-and the operations process.

Question 5

what is cost cutting

Answer 5

is the process of reducing business expenses.

Question 6

In staff motivation, what are the motivation strategies

Answer 6

1)performance related pay(n.)
2)Career advancement(n.)
3)investment in training(n.)(CHECK THIS ONE)
4)support strategies(n.)
5)sanction strategies(n.)

Question 7

what is performance related pay

Answer 7

is a financial reward that employees receive for reaching or exceeding a set business goal.

Question 8

what is career advancement

Answer 8

Career advancement is the upwards progression of an employee’s job position

Question 9

what is investment in training

Answer 9

is allocating resources to improve employee skills and knowledge.

Question 10

what is support strategies

Answer 10

involve providing employees with any assistance that improves their satisfaction at work.

Question 10

what are the management styles

Answer 10

1)Autocratic(n.)
2)Persuasive(n.)
3)Consultative(n.)
4)Participative(n.)
5)Laissez-faire(n.)

Question 11

what is sanction strategies

Answer 11

involve penalising employees for poor performance or breaching business policies

Question 12

what is Autocratic

Answer 12

involves a manager making decisions and directing employees without any input from them.

Question 13

what is Persuasive

Answer 13

involves a manager making decisions and communicating the reasons for those decisions to employees without their input.

Question 14

what is Consultative

Answer 14

involves a manager seeking input from employees on business decisions but making the final decision themselves.

Question 15

what is Laissez-faire

Answer 15

involves a manager communicating business objectives to employees and giving them freedom to make decisions independently.

Question 16

what is Participative

Answer 16

involves a manager sharing information with employees so that employees can participate in decision-making.

Question 17

what are the management skills

Answer 17

1)Communication(n.)
2)Delegation(n.)
3)Planning(n.)
4)Leadership(n.)
5)Decision-making(n.)
6)Interpersonal(n.)

Question 18

what is communication

Answer 18

is the skill of effectively transferring information from one party to another.

Question 18

what is delegation

Answer 18

is the skill of assigning work tasks and authority to other employees who are further down in a business’s hierarchical structure.

Question 19

what is planning

Answer 19

is the process of determining a business’s objectives and establishing strategies to achieve these aims.

Question 20

what is decision-making

Answer 20

is the skill of selecting a suitable course of action from a range of plausible options.

Question 21

what is leadership

Answer 21

is the skill of motivating others in order to achieve a business’s objectives.

Question 22

what is interpersonal

Answer 22

is the skill of creating positive interactions with other employees, to foster beneficial professional relationships

Question 23

what are some cost cutting strategies

Answer 23

1)Termination management(n.)(GENERALLY IN THE FORM OF REDUNDANCY) 2)Lean management(n.) 3)Total quality management program(TQM)(n.) 4)Global considerations(n.) 5)Waste management strategies(n.)

Question 24

what is Termination management

Answer 24

is the process whereby a business ends its employment contract with an employee.

Question 25

what is Lean management

Answer 25

the process of systematically reducing waste in all areas of a business's operations system whilst simultaneously improving customer value.

Question 26

what is total quality management (TQM)

Answer 26

[A holistic approach] whereby [all employees] are [committed] to [continuously improving the business' operations system] to [enhance quality] for customers.

Question 27

what is global considerations

Answer 27

-Global sourcing of inputs(v.)=A business [acquiring raw materials and resources] [from overseas suppliers.] -Overseas manufacture(n.)=A [business producing] [goods or services] [outside] of the [country] where its [headquarters] are located. -Global outsourcing(v.)=[transferring specific business activities] to an [external business] in an [overseas country.]

Question 28

what are waste minimisation strategies

Answer 28

def: it is the process of reducing the amount of unused material, time, or labour within a business. WASTE MINIMSATION STRATEGIES= -Recycle(n.)=is a waste minimisation strategy that aims to transform items which would have otherwise been discarded. -Reuse(n.)=is a waste minimisation strategy that aims to make use of items which would have otherwise been discarded. -Reduce(n.)=is a waste minimisation strategy that aims to decrease the amount of resources, labour, or time discarded during production.

Question 29

Staff training(n.) effect on KPI's=

Answer 29

1. Number of customer complaints 2. Number of workplace accidents 3. Number of sales 4. Net profit figures 5. Percentage of market share 6. Rate of productivity growth 7. Level of staff turnover 8. Rate of staff absenteeism 9. Number of website hits

Question 30

Staff motivation(n.)effect on KPI's=

Answer 30

1. Level of staff turnover 2. Rates of staff absenteeism 3. Number of customer complaints 4. Rate of productivity growth 5. Percentage of market share 6. Number of sales 7. Number of website hits

Question 31

change in management styles(n.)effect on KPI's=

Answer 31

1. Level of staff turnover 2. Rates of staff absenteeism 3. Rate of productivity growth 4. Net profit figures 5. Number of workplace accidents

Question 32

change of change in management skills(n.)effect on KPI's=

Answer 32

1. Level of staff turnover 2. Rates of staff absenteeism 3. Rate of productivity growth 4. Net profit figures 5. Number of workplace accidents

Question 33

Cost cutting(n.)effect on KPI's=

Answer 33

1. Net profit figures 2. Level of wastage 3. Rate of productivity growth