Day 1

Question 1

Guests always have

Answer 1

The right of way

Question 2

What is full disclosure

Answer 2

Bad new first no surprises

When you make a mistake own up to it, I will be up front of my mistake, and not try to hide it or fix it myself

Question 3

How do you show a guest where the bathroom is

Answer 3

You Take them there

Question 4

After you change into your uniform, you:

Answer 4

#1 clock in 
#2 Read pre shift book
#3 go to work

Question 5

You should never point in the restaurant instead use

Answer 5

an open palm with thumb tucked in

Question 6

Thank guest by

Answer 6

Name when returning their credit card

Question 7

Saying no by saying yes

Answer 7

Give an alternate without saying no. “As it turns out… we have”

Question 8

We don’t offer tap water. We offer:

Answer 8

Ice water

Question 9

We don’t have customers

Answer 9

We have guests

Question 10

How would you like your 8 oz filet…

Answer 10

“Prepared”

Question 11

In body language

Answer 11

Words are 10%
Tone is 60%
Body language is 30%

Think about body language being 90%
You never want a guest to think that you are not paying attention to them by conveying it to them by body language

Question 12

When you and a guest get to a narrow walkway, what should you do?

Answer 12

Let the guest pass first

Question 13

Brookfield Place address

Answer 13

230 Vesey Street,

NY NY 10280

Question 14

Del Frisco Grill Brookfield Telephone number

Answer 14

212-978-1698

Question 15

Brookfield email address

Answer 15

dfgrille@dfrg.com

Question 16

website

Answer 16

www.dfrg.com

Question 17

Guest Verbals:

Potato side

Answer 17

• hand mashed potatoes
• plain fries
• sweet potato fries
• sea salt parmasean fries

Question 18

Guest Verbals:

Side

Answer 18

• truffle mac and cheese
• roasted asparagus
• chard lemon parmesean broccolini

Question 19

Guest Verbals:

Starter Salad

Answer 19

• Grille salad
• Iceberg lettuce wedge
• Heirloom tomato & burrata

Question 20

Guest Verbals:

Entree Salads

Answer 20

• Seared Asian Tuna Salad
• Kale and Brussel sprouts Salad
• Steak Salad

Question 21

What side to you serve beverages from

Answer 21

you server beverages on the Right

Question 22

What side do you clear beverages from

Answer 22

you clear beverages from the right

Question 23

Server food from the left

Answer 23

clear food from the right

Question 24

When you wash your hands

Answer 24

thoughout the shift to maintain healthy general hygiene

Question 25

Try to serve ladies

Answer 25

first

Question 26

When serving an entree with fries serve fries on the

Answer 26

right

Question 27

Other wise the protein is on the

Answer 27

right

Question 28

What is the most number of guest that can go on 1 single ticket

Answer 28

the most is 9

Question 29

If a guest is not having a entree what do you write on the check

Answer 29

plate

Question 30

What is the first thing you sell at the table

Answer 30

yourself by building a rapport which is trust and comfort

Question 31

At the beginning get the guest to talk about

Answer 31

Themselves

Question 32

What do you provide as a host not a salesperson

Answer 32

• you provide information that is not on the menu
• you provide value for thing that are not on the menu
• you make the guest feel comfortable and at ease

Question 33

What 3 things should you mention before leaving the table for the first time

Answer 33

booze/cocktail
wine
appetizer

Question 34

What does it mean by don’t tell the guest what you are going to do

Answer 34

This is not casual dining therefore you don’t have to tell the guest what you are going to do. Let the guests have time to decide