Topic 1 Flashcards

1
Q

Assume a retailer requires an end-of-month inventory of R10 000. She estimates sales of R4 000 and markdowns of R1 000 for the month. Her beginning-of-the-month inventory is R8 000. She is waiting for orders that have been placed to the value of R3 000.

How much inventory is she ready to receive?

A

The retailer requires inventory to the amount of: R10 000 + R4 000 + R1 000 = R15 000 (this is the inventory required).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How much inventory is she open-to-buy?

A

She is open to receive R15 000 - R8 000 = R7 000. Of the R7 000, she has already ordered R3 000.

She is therefore open-to-buy R4 000
(R7 000 - R3 000).

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

The importance of historic sales patterns (from fashion retailing)

A

Historic sales patterns of the best and the worst sellers from a previous season are usually summarised in a report format to show the “lessons learned”. A dull repeat of old formulas is not needed. A fashion business must not repeat historic buying failures, although a successful history is no guarantee of future success in the fickle, volatile world of fashion.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Historic sales patterns: Bottom-up planning

A

Bottom-up planning is the analysis that begins with what was sold: how much, what kind, when and at what price. Projections are then made for the coming sales period and investment in merchandise is based on previous sales. Bottom-up planning is an everyday task of a merchandise manager.

This helps head office with its top-down planning.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Historic sales patterns: Interactive planning

A

The combination of top-down and bottom-up planning is called interactive planning. It is a teamwork approach with input from all the firm’s constituencies. It is time-consuming but the most accurate of merchandising plans.
The effective fashion buyer will analyse previous sales history to help plan the basic sales framework for daily, weekly, monthly and seasonal sales patterns. However, this requires quick thinking, reaction and experience to cope with all those sudden unplanned factors that tend to occur when they are least expected.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Planning non-staple stock (from fashion retailing)

A

Pre-set order quantities and automatic reorders are not possible with non-staple goods. Ordering new merchandise requires judgement and being in tune with customer tastes and industry developments. Conservative ordering and continuous checking of sales pat- terns are important. The selection and management of merchandise are very important.
It is important to group similar merchandise together to determine which products sell best and which generate the most sales. This is concrete evidence of which products the customers are buying. Everyday stock control is important.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Planning non-staple stock: Classifying merchandise

A

According to Cant (2010:78), classifying merchandise consists of product lines and items.
Within a product line, a product item is distinguishable by its brand, style, size, colour, material, price or any combination of these factors.

It is important for retailers to remember that not all customers can be satisfied. There is also a difference between not keeping a product in stock and running out of stock. You cannot keep everything in stock and running out of stock is also not advised.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Planning non-staple stock: The different life cycles are further explained in Cant (2010:79).

A

*The product life cycle will influence the kind of merchandise a retailer keeps. Retailers must know if the product is a fad, a fashion, a staple product or a seasonal product.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The principles and elements of design (from fashion and visual merchandising)

A

The visual merchandiser needs to understand and be able to use the principles and elements of design to create a visual concept that fits with a store’s image.
Colour and texture are important to add excitement to any visual presentation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

The other important principles of design, used in visual merchandising and display, are line, balance, contrast and rhythm.

A
Colour and texture
Lighting
Line
Balance
Contrast 
Rythm
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Lighting

A

Proper lighting is vital to selling because light directs a customer’s eyes to the merchandise.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Colour

A

Pegler (2006:7) mentions that colour is the biggest motivation for shopping. People buy colour before they buy size, fit or price. It is the first thing a customer notices. Customers react immediately to trendy colours and to the colour themes of displays. Retailers who understand and apply the power of colour in selling benefit from increased sales.
Colour says something about the kind of store, merchandise and market the retailer hopes to appeal to. Taste and colours, like everything else in fashion, change and though some basic conclusions can be drawn about colour and how people respond to the various hues, tints and shades, there is still the “in-fashion” or “trend” that determines when a colour is “in” and when it is “out” (Pegler 2006:7).
Take note of the author’s discussion on The Colour Marketing Group (CMG) in Pegler (2006:7- 8).
Colour psychology is important in visual merchandising because colour can immediately create a mood.
Pegler (2006:8 -12) gives a brief explanation of the physical and psychological reactions to colour, colour families and colour schemes. Make sure you are comfortable with the different reactions, colour families and colour schemes.
The visual merchandiser can usually control the background colour against which mer- chandise is shown. The background colour is important because it can either add to or detract from the colour of the merchandise presented (Pegler 2006:12). Make sure you are comfortable with this statement.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Texture

A

According to Pegler (2006:13-14), texture is another very important aspect of colour. Take note of the author’s discussion on texture.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Texture

A

According to Pegler (2006:13-14), texture is another very important aspect of colour. Take note of the author’s discussion on texture.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Mannequins

A

Well-dressed mannequins make an impressive apparel presentation. If mannequins are dressed well, accessorised with style and located correctly, they will create a strong sales generator and fashion image. Customers are attracted to mannequins because they are fun to look at and their image teaches fashion. Mannequins in display windows and in the store should always wear the store’s latest fashion merchandise. The merchandise must be changed every two weeks at the least.
According to Pegler (2006:91), the selection of a mannequin is probably one of the most important professional decisions a visual merchandiser is called upon to make. There are many mannequins available and serious consideration must be given to construction and cost.
A mannequin is the “silent salesperson” and a store’s most valuable asset because it speaks the clearest fashion message.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Types of mannequins

A

Study Pegler (2006:91-99) and summarise all the different types of mannequins and their different characteristics in table format.

Recap
Study the recap in Pegler (2006:99).

17
Q

Alternatives to mannequins

A

The mannequin alternatives often simplify the dressing process while they add a fresh look and attitude to the display space and the merchandise (Pegler 2006:103).

Alternatives are used to stop visual boredom. Image is of the utmost importance in select- ing the alternatives to use.

Alternatives to mannequins: European techniques
Study Pegler (2006:101-103) on European display techniques.
Alternatives to mannequins: Image
Study Pegler (2006:104) on image.
Alternatives to mannequins: Types of alternatives.
Study Pegler (2006:104-114) on types of alternatives.
18
Q

Fixtures

A

Merchandise fixtures are essential for presenting merchandise clearly. Well-planned fixtures make it easy for the store to inventory and sell merchandise. Customers can locate items faster with the help of user-friendly fixtures that make the products more visible. This leads to more time to shop and hopefully additional shopping. Fixturing is the selection of the “furniture” for the selling area of an establishment. In big retailers this is done by the head office so that the fixtures fit in with the retailer’s image.

19
Q

There are certain basic fixtures used in window displays that may also be used in the interior of the store, on ledges or on the selling floor. They include the following:

A
¡ stands
¡ platforms and elevations
¡ costumers, drapers and valets 
¡ easels
¡ pipe racks (Pegler 2006:125)
Study Pegler (2006:125-135) on these basic fixtures.
It is important to study these fixtures as you have to know everything that is available to use, the advantages of each fixture and the most cost-effective fixtures to use in a store. As a visual merchandiser, you will use fix- tures everyday as they form part of your job.
20
Q

Dressing a mannequin: The suit form

T

A

Dressing a mannequin: The suit form
The suit form is important to understand because the technique you use to dress a suit form makes the jacket look smart and shows no creases.
Study Pegler (2006:120-122) on dressing a suit form.
Study Pegler (2006:121-122) on customer attitudes towards
merchandise.
Don’t get confused here. Just follow the textbook to make the link between suit forms and customer attitudes.
In retail you always need to keep the customer in mind with everything you do. From dress- ing a mannequin to a suit form, the customer’s needs, wants and attitudes toward fashion must always be kept in mind.

21
Q

Visual merchandising and dressing fixtures (chapter 13)

A

Visual merchandising is the presentation of the stock on the sales floor. Visual merchandising is not quite a science nor is it an art. It requires a feeling for colour and mass, for adapting volume to space, for arrangement and balance. It requires everything that goes into making a good composition.
As a visual merchandiser, you have to learn to follow guidelines for dressing in-store and arranging window displays in ways that promote sales. In other words, you have to learn to make judgements about how best to achieve the visual effects you need.

Study Pegler (2006:143) on the objectives that visual merchandis- ing seeks to achieve. After reading these, make a summary of these objectives.
*
22
Q

Visual merchandising works best:

A

Visual merchandising works best when it is customer-oriented. One can only sell when one knows to whom one is selling and when the merchandise is explained clearly and visually to that target market. The product must be shown in a way that makes it relate to that shopper’s needs, preferences and aspirations (his/her lifestyle and/or fashion attitude)

23
Q

Make sure you can name and identify the different types of fixtures and where you will be able to use each one.
*

A

*

24
Q

Dressing a mannequin (chapter 11)
To dress a mannequin, it must first be taken apart and then carefully reassembled as the
various items or pieces of merchandise are put on the mannequin (Pegler 2006:117).
Study Pegler (2006:117-120) on the steps to follow for handling a mannequin, assembling the parts and dressing a mannequin.
These steps are important for a visual merchandiser as it will need to become second na- ture for him/her to dress and style a mannequin. A visual merchandiser does this almost every day in his/her career.

A

*

25
Q

The fashion buyer

A

The fashion buyer uses his/her knowledge of fashion retail to plan a new range for a store. The fashion buyer and the fashion merchandiser work together as a team.
The stylist is the marketer for the fashion buyer. Without the correct portrayal of the range, the goods will not sell. The fashion buyer and stylist work as a team to set the right image and get the goods to sell.

26
Q

Buying, merchandising and related functions:

Buyer

A

¡ Decides on styles to be bought
¡ Negotiates production with suppliers
Merchandiser
¡ Works with buyers planning the stock mix
¡ Manages budget
¡ Controls stock deliveries and allocation to stores

27
Q

Buying, merchandising and related functions:

Designer

A

¡ Provides creative direction

¡ Produces product designs for the buyer to select from

28
Q

Buying, merchandising and related functions:

Garment technologist

A

¡ Provides technical (fabric and construction) advice ¡ Controls sample development

29
Q

Buying, merchandising and related functions:

Quality controller

A

¡ Monitors product quality

30
Q

Buying, merchandising and related functions:

Visual merchandiser

A

¡ Manages the in-store presentation of product ranges. Often uses guidelines set by the buyers when developing presentation plans.