quality

Question 1

the five types of checking for quality?

Answer 1

quality assurance, quality control, quality improvement, quality standards, quality management

Question 2

what is quality from a consumers point of view?

Answer 2

quality provided for price paid, reliability or lifetime of the product,

Question 3

quality from a producers point of view?

Answer 3

meeting exact specification, a highly skilled workforce, no customers complaints,

Question 4

what is quality assurance?

Answer 4

quality assurance is an attempt to make sure that quality standards are set, agreed and met throughout the organisation. the aim is to ensure customer satisfaction and reduce the return of faulty goods.

Question 5

what is quality improvement?

Answer 5

quality improvement is when every one in the business is always improving.

Question 6

what is the Japanese philosophy of kaizen?

Answer 6

kaizen is the Japanese philosophy of always improving and considered by business looking to improve.

Question 7

advantages and disadvantages of quality improvement?

Answer 7

advantages: the business stays ahead of the competition, the business can react easily to changing external factors,
disadvantages: the business can have high staff-development costs, employees may feel under pressure to continually keep improving.