Chapter 9 Flashcards
product line
A firm’s total product offering designed to satisfy a single need or desire of target customers.
product line length
The number of separate items within the same category.
product mix
The total set of all products a firm offers for sale.
product mix width
The number of different product lines the firm produces.
product quality
The overall ability of the product to satisfy customer expectations.
Product life cycle (PLC)
A concept that explains how products go through four distinct stages from birth to death: introduction, growth, maturity, and decline.
introduction stage
The first stage of the product life cycle, in which slow growth follows the introduction of a new product in the marketplace.
growth stage
The second stage in the product life cycle, during which consumers accept the product and sales rapidly increase.
maturity stage
The third and longest stage in the product life cycle, during which sales peak and profit margins narrow.
decline stage
The final stage in the product life cycle, during which sales decrease as customer needs change.
brand
A name, a term, a symbol, or any other unique element of a product that identifies one firm’s product(s) and sets it apart from the competition.
brand equity
The value of a brand to an organization.
trademark
The legal term for a brand name, brand mark, or trade character; trademarks legally registered by a government obtain protection for exclusive use in that country.
brand extensions
A new product sold with the same brand name as a strong existing brand.
brand dilution
A reduction in the value of a brand typically driven by the introduction of a brand extension that possesses attributes that adversely contrast with the current attributes consumers associate with the brand.
