Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGMT Exam #1 > Online Chapter: Things To Know > Flashcards

Online Chapter: Things To Know Flashcards

1
Q

Management has been practiced all over the world and some examples include

A

Great Pyramids
Great Wall of China
Machu Picchu

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Three approaches to management practices

A

Classical
Behavioral
Modern

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Three people and their research under classical management

A

Frederick Taylor: Scientific MGMT
Max Weber: Bureaucratic Org.
Henri Fayol: Administrative Principles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Frederick Taylor’s Scientific Principles

A

Develop a “science” for each job
Hire workers with right abilities
Train and motivate workers (science)
Support workers (based on science)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What was the goal of Taylor’s research

A

To secure maximum prosperity for employer and employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Example of Taylor and Scientific MGMT

A

Henry Ford & Mass Production
-Assembly Line 1920’s
-Ford Plant Scientific Today
(Lifts, platforms, robotics, ergonomics, zero waste, energy efficiency etc)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Bureaucracy

A

Managing from the desk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Max Weber’s Bureaucratic Organization

A 
Clean and division of labor 
Hierarchy of authority 
Formal rules and procedures 
Impersonal
Careers based on merit

Also where we get pyramids

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What was the goal of Max Weber and Bureaucratic Orgs.

A

Power=ability to coerce actions

Authority= actions taken voluntarily

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Examples of automotive people in bureaucratic structures

A

Him Hackett: Ford CEO
Mary Barra: GM CEO
Sergio Marchionne: Fiat/Chrysler CEO

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Example of Bureaucratic management

A

NASA Space Shuttle

  • Charles Bolden NASA Administration
  • partnering w private businesses

Google Lunar X Prize Moon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Examples of non-Bureaucratic approaches to business

A

Space X- Elon Musk
Blue Origin- Jeff Bazos
Virgin Galactics- Richard Branson

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Henri Fayol’s Administrative Principles

A 
Foresight/Planning 
Organization 
Command 
Coordination 
Control
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Keys of Fayol’s Administrative Principles

A

Scalar Principle: clear communication @ all levels of organization
Unity of command: one boss per person

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Three people and their behavioral HR approaches

A

Elton Mayo: Hawthorne Studies
Douglas McGregor: Theory X & Y
Abraham Maslow: Human Needs Theory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Goal of HR Approaches

A

Productivity through a better understanding and working with people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Where did Mayo conduct his Hawthorne studies

A

Western Electric: Chicago Hawthorne Works; Studies in Human Relations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

The process of management essentially comes from who

A

Henri Fayol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

What happened in Mayo’s study

A

Company working on phone systems
Done by women (6 that had to work together as a team)
Needed smaller hands so women were the best for the job (dexterity)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What did Mayo study and what was the result

A

Studied
•use of economic incentives
•change physical conditions
•fostered group cohesion

Results
•no direct relationship found
•researcher attention was key
•groups have negative/ positive influence on member behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Hawthorne effect

Summary of Results

A

Tendency to live up to expectations

Productivity increased no matter the incentive, it was all about the attention they received

22
Q

Maslow’s Hierarchy of Needs

A 
Self Actualization Needs 
Esteem Needs 
Social Needs
Safety Needs 
Physiological Needs

Order is from bottom to top

23
Q

What are Maslow’s higher order Needs

A

Self actualization

Esteem

24
Q

What are Maslow’s lower order Needs

A

Social
Safety
Physiological

25
Q

Example of Maslow’s Hierarchy of Needs

A

Hunger Games

  • Katniss demonstrates lots of leadership
  • first need to get hold of supplies (physical)
  • how does she stay safe from the others that want her out (safety)
  • forming bonds w/ peter Mellark and others (social)
  • known as great hunter, respect from those around her (esteem)
  • used what she was good at to succeed (self-actualization)
26
Q

Two parts of self-actualization/ definition

A

Progression principle
Deficit principle

Doing what you’re good at and sing your skills at the highest level and impacting others at the same time

27
Q

Progression principle

A

Lower order Needs need to be met before reaching the top

28
Q

Deficit principle

A

Once a level has been achieved it won’t further motivate you

29
Q

Maslow applied in management speaks to

A

Employees

30
Q

Maslow applied to marketing speaks to

A

Customers

31
Q

Bringing new people in and having groups where you have people that you can connect with

A

On boarding

32
Q

Word for Theory X

A

Directive

33
Q

Word for Theory Y

A

Participative

34
Q

Theory X management worker characteristics

A 
Dislike work 
Lack ambition
Follow not lead 
Resist change 
Irresponsible
35
Q

Theory Y MGMT worker characteristics

A 
Willing to work 
Capable/ creative 
Self-controlled 
Self-directed 
Responsible
36
Q

Keys of Theory X & Y

A

Reflects ways managers manage today
Practically- a mix of both approaches used

Using both leads to better management

37
Q

Example of McGregor’s Theory X & Y

A

The office w/ Steve Carroll
USAA General Manager: passionate & humble
•if we can motivate people we get a better outcome

38
Q

Modern Approaches to Management

A

Operations and Management Science
Customer Driven Open Systems
Contingency Thinking
Quality/Evidence Based MGMT

39
Q

Operations and Management Science is

A 
Business Analytics (Big Data)
Understanding Data
40
Q

Examples of Operations and MGMT Science

A 
Network models 
Forecasting
Inventory analysts 
Queuing Theory 
Linear programming
41
Q

Example of Queuing Theory (operations and mgmt science)

A 
Walmart (how long are people willing to wait in line) 
Disney parks (change of line experience so people deferred from wait time)
Guardians of the Galaxy Disneyland (lines are visually rich)
42
Q

Customer Driven Open Systems

A

Inputs (People, Money, Materials, Technology, information)
Work=Resource To Outputs
Outputs(finished goods, completed services)
Customer feedback loops to inputs

43
Q

What is feedback

A

A warning that organizations need to change and do things better in the future

44
Q

Zara Case and which modern approach does it use

A 
2000+ stores in 87 countries 
Operations mgmt keys 
-two week design cycle 
-design initiator
-attractive price points
45
Q

Contingency Thinking (def and example)

A

What if’s; tries to match practices with situational demands
Ex/ space business

46
Q

Quality/ Evidence Based Management

A

Managing w/ an organization wide commitment to continuous improvement, product quality and customer needs

47
Q

Six Sigma

A

Process improvement

48
Q

Lean principles

A

Reduction in waste (every kind)

49
Q

Four examples of quality/evidence based management

A

Quality MGMT
Six Sigma
Lean Principle
High Performance Orgs.

50
Q

Gap Analysis

A

Way to manage any project
Current State (where we are now)
vs.
future state (where we want to be)

Perform Gap Analysis to determine steps needed to get to desired future state

MGMT Exam #1 (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions