Job Attitudes Flashcards
Employee Engagement*
Individual experience of work combining vigor, dedication, and absorption.
Employee Engagement example
Concessions employees at a movie theater report greater engagement on days when their manager personally challenged, coached, and complimented them.
Job involvement
Individual’s psychological or self-identification with his or her work.
Job satisfaction*
Individual’s subjective evaluation of his or her work role overall.
Job satisfaction correlates**
Meta analysis found that ______________ and performance reported an average correlation of r+/- .30.
Likert Scale
Multi-item questionnaire intended to measure 1 variable via a series of statements , asking for agreement or disagreement from 5-7 choices, with responses combined into one index.
Organizational Citizenship Behavior
Individual action, beyond role-expectations, to benefit the organization.
Has 5 types: Altruism, conscientiousness, courtesy, sportsmanship, and civic virtue
(ACCCS)
Performance*
Extent to which work products and/or services meet expectations of those who receive or review them.
Performance example
Ford transmission assembly team completed and tested their week’s quota of transmissions on time and within managers’ expectations for quality.
Engagement aspects
Job satisfaction, involvement, intrinsic motivation, and arousal. Varies from time to time, in meta-analyses, correlated with performance and organizational citizenship behavior, and inversely with burnout.
Job satisfaction example
A nurse is so personally invested in her profession that she volunteers after retiring.
Altruism
Helping others
Conscientiousness
Punctuality, orderliness, nad rule-follolwing
Civic virtue
Responsible for participation in governance.
Sportsmanship
Fair treatment of others and tolerance of adverse conditions.
