Sac 1 Part B

Question 1

Define Autocratic Management

Answer 1

A management style where the leader dictates policies and procedures of the business and everything within it, without any meaningful participation from employees. It is one way communication

Question 2

Advantages of Autocratic Management

Answer 2

• Manager retains all the control

- Time is used very efficiently as there is no discussion or consultation.

Question 3

Disadvantages of Autocratic Management

Answer 3

• No employee input so ideas or opportunities to benefit the organisation may be missed out on
• Lack of trust from Employees

Question 4

Example of an Autocratic Management used in a business

Answer 4

Bill Gates, He had a vision when he established the company Microsoft and he then used all the resources available to make that vision a reality.

Question 5

Define Persuasive Management

Answer 5

A management style where the manager tries to convince its employees that their decision is the right way to go. Authority and control are retained by the manager and it is one way communication

Question 6

Advantages of Persuasive Management

Answer 6

• Managers can gain some trust and support from employees due to reasoning behind the decision making
• Very quick, effective and clear decision making

Question 7

Disadvantages of Persuasive Management

Answer 7

• Communication is one way, so ideas and opportunities may be missed from employees to enhance decision making.

Question 8

Example of Persuasive Management used in a Business

Answer 8

• Gina Rinehart, Chairman of Hancock prospering

Question 9

Define Consultative Management

Answer 9

A management style where the manager recognises the importance of good relationships with employees and discusses with staff about issues before making a final decision themselves.

Question 10

Advantages of Consultative Management

Answer 10

• Asking for suggestions, broadens the pool of ideas, so decisions can be enhanced.
• Seeking employee input boosts staff morale

Question 11

Disadvantages of Consultative Management

Answer 11

• Time taken to consult can slow down the decision making process
• Some employee suggestions could be ignored, which could cause resentment

Question 12

Example of Consultative Management in a Business

Answer 12

Richard Branson with Virgin

Question 13

Define Participative Management

Answer 13

This is a style where the manager shares the decision making responsibility with the employees, communication is in both directions and employees are given a share of responsibility.

Question 14

Advantages of Participative Management

Answer 14

• Recognises the skills and abilities of employees and empowers them to make decisions
• Team work with decision making should lead to the most effective and suitable decision

Question 15

Disadvantages of Participative Management

Answer 15

• It can be very time consuming, discussing everyones ideas

- May cause conflict if decisions are disregarded

Question 16

Example of Participative Management in a business

Answer 16

• In research work with pharmaceutical companies

- Google founders, Sergey Brin and Larry Page

Question 17

Definition of Laissez Faire

Answer 17

Is a form of management in which employees are given total responsibility for decision making and operations within the business. The manager may set goals and hold accountability, but it is the employees who run the business

Question 18

Advantages of Laissez Faire

Answer 18

• Very trusting and empowering for employees being given so much responsibility
• Can be very creative, given so many individuals ideas

Question 19

Disadvantages of Laissez Faire

Answer 19

• Can potentially lead to loss of control, or conflict between employees.

Question 20

Communication

Answer 20

Is the transfer of information from sender to reciever

Question 21

Ways communication is applied in a business

Answer 21

• Emails
• Verbal
• To Customers-Marketing
• Body Language

Question 22

Delegation

Answer 22

Is the transfer of authority and responsibility from a manager to an employee to carry and specific activities. The manager remains accountable for the work.

Question 23

Example of Delegation

Answer 23

McDonalds manager assigns employee to work in the McCafe for 2 hours.

Question 24

Planning

Answer 24

Involves the prior thinking of how to achieve a business objective with the best possible outcome.

Question 25

Leading

Answer 25

Involves guiding the business to achieve its objectives. leadership involves, establishing a clear vision, sharing that vision with others, and coordinating and balancing conflicts of stakeholders.

Question 26

Decision Making

Answer 26

A course of action purposely chosen from a set of alternatives to achieve business objectives.

Question 27

Interpersonal

Answer 27

The skills used by a person to interact with others properly. In a business the term generally refers to an employees ability to get along with others while getting the job done.

Question 28

Corporate Culture

Answer 28

Is the shared values, ideas, expectations and beliefs of the individuals in a business.

Question 29

Official Culture

Answer 29

The values and beliefs the business is trying to convey to the public. Usually observed in, mission statements, logos and slogans

Question 30

Real Corporate Culture

Answer 30

The actual values and beliefs present in the company, observable from dress, behaviour, the way employees and managers relate to each other.

Question 31

Strategies for developing corporate culture

Answer 31

• Leading by example
• Bringing in customer service training
• Establishing social gatherings, or team bonding events