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stupid mgmt > 1001 final > Flashcards

1001 final Flashcards

1
Q

What is organizational change?

A

Any alteration of people, structure, or technology in an organization

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2
Q

What is a change agent?

A

Someone who acts as a catalyst and assumes the responsibility for managing the change process

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3
Q

What is organizational development (OD)?

A

Change methods that focus on people and the nature and quality of interpersonal work relationships

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4
Q

What are role conflicts?

A

Work expectations that are hard to satisfy

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5
Q

What is role overload?

A

Having more work to accomplish than time permits

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6
Q

What is role ambiguity?

A

When role expectations are not clearly understood

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7
Q

What is creativity?

A

The ability to combine ideas in a unique way or to make unusual associations between ideas

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8
Q

What is innovation?

A

Taking creative ideas and turning them into useful products or work methods

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9
Q

What is an idea champion?

A

Individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented

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10
Q

What is the calm waters metaphor?

A

Change is an occasional disruption in the normal flow of events and can be planned and managed as it happens

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11
Q

What is the white-water rapids metaphor?

A

Change is ongoing and managing it is a continual process

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12
Q

What is communication?

A

The transfer and understanding of meaning

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13
Q

What is interpersonal communication?

A

Communication between two or more people

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14
Q

What is organizational communication?

A

All the patterns, networks, and systems of communication within an organization

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15
Q

What is encoding?

A

Converting a message into symbols

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16
Q

What is decoding?

A

Retranslating a sender’s message

17
Q

What is a channel?

A

A medium a message travels along

18
Q

What is communication process?

A

The seven elements involved in transferring meaning from one person to another

19
Q

What is noise?

A

Any disturbance that interfere with the transmission, receipt, or feedback of a message

20
Q

What is nonverbal communication?

A

Communication transmitted without words

21
Q

What is verbal intonation?

A

An emphasis given to words or phrases that conveys meaning

22
Q

What is filtering?

A

The deliberate manipulation of information to make it appear more favorable to the receiver

23
Q

What is information overload?

A

When information exceeds our processing capacity

24
Q

What is jargon?

A

Specialized terminology or technical language that members of a group use to communicate among themselves

25
Q

What is active listening?

A

Listening for full meaning without making premature judgments or interpretations

26
Q

What is formal communication?

A

Communication that takes place within prescribed organizational work arrangements

27
Q

What is informal communication?

A

Communication that is not defined by the organization’s structural hierarchy

28
Q

What is downward communication?

A

Communication that flows downward from a manager to employees

29
Q

What is upward communication?

A

Communication that flows upward from employees to managers

30
Q

What is lateral communication?

A

Communication that takes place among any employees on the same organizational level

31
Q

What is diagonal communication?

A

Communication that cuts across work areas and organizational levels

32
Q

What are communication networks?

A

The variety of patterns of vertical and horizontal flows of organizational communication

33
Q

What is grapevine?

A

The informal organizational communication network

34
Q

What are open workplaces?

A

Workplaces with few physical barriers and enclosures

35
Q

What is ethical communication?

A

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way

stupid mgmt (5 decks)

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