Chapter 11

Question 1

what are ‘silos’?

Answer 1

Grouping all the specialism of people together. A single function is rarely what the customer wants

pp. 269

Since the days of Henry Ford, large organisations have been organised by functional specialism into ‘chimneys’ or ‘silos’ (see Figure 11.1). The notion is that, by grouping all the specialisms together, the arrangement is very efficient, as when you need that function to be performed there is an obvious resource to draw on.

Question 2

What are advantages and disadvantages with a pure project organization?

Answer 2

Advantage: Flexible labour, only employment of its own staff

Disadvantage: Teams only temporary, when boom - sortage of labour

pp. 275-276

Question 3

What are the different parts of the team lifecycle?

Answer 3

CERSDB

Collection - initial enthusiasm
Entrenchment - may be destructive
Resolution - Disagreements resolved
Synergy - high efficiency
Decline - approaching end of task
Break-up - finished

Question 4

What are the nine different team roles?

Answer 4

PeRCS MT.

Plant
Resource investigator
Coordinator
Shaper
Monitor/Evaluator
Teamworker
Specialist
Implementer
Completer/finisher

Question 5

What factors categorize people?

Answer 5

PMCFER

Personality
Mental abilities
Current values and motivations
Filed constraints
Experience
Role-learning

Question 6

What general types of organizations are available?

Answer 6

Functional, matrix and project organization

Question 7

What is a group?

Answer 7

A collection of individuals who have a common theme

Question 8

What is a team?

Answer 8

Collection of people with a common goal.

Question 9

What three situations are appropriate to have a matrix management structure?

Answer 9

More than one orientation of the activited of the operation
Need to process simultaneously large amount of information
Need to share resources