Chapter 12

Question 1

Define Human resource planning

Answer 1

The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals

Question 2

define job analysis

Answer 2

The process that identifies and determines the job duties and requirements and the importance of each in the organization

Question 3

define job description

Answer 3

the tasks and responsibilities of a job

Question 4

define job specification

Answer 4

a list of skills, knowledge, and abilities a person must have to fill a job

Question 5

define recruitment

Answer 5

the attempt to find and attract qualified applicants in the external labour market

Question 6

define contingent work

Answer 6

persons who refer temporary employment, either part or full time

Question 7

define job fair

Answer 7

An event, typically one day, held at a convention centre to bring together thousands of job seekers and hundreds of companies searching for employees

Question 8

define corporate open house

Answer 8

Persons are invited to an open house on the premises of the corporation; qualified applicants are encouraged to complete an application before leaving

Question 9

define selection

Answer 9

the process of determining which persons in the applicant pool possesses the qualifications necessary to be successful on the job

Question 10

define selection interview

Answer 10

an in depth discussion of an applicantswork experience, skills and abilities, education, and career interests

Question 11

Define training and development

Answer 11

activities that provide learning situations in which employee acquires additional knowledge or skills to increase job performance

Question 12

define orientation

Answer 12

training that prepares a new employee to preform on the job as well as performance expectations, salaries, benefits and parking

Question 13

define on the job training

Answer 13

training in which the employee learns the job by doing it with guidance from the supervisor or an experienced co-worker

Question 14

define job rotation

Answer 14

Reassignment of workers to several different jobs over time so that they can learn the basics of each job

Question 15

define apprenticeship

Answer 15

A form of on the job training that combines specific job instruction with classroom instruction

Question 16

define articling

Answer 16

working in an accredited environment to apply theoretical knowledge learned through formal education and develop professional judgement

Question 17

define mentoring

Answer 17

a form of on the job training in which a senior manager or other experienced employee provides job and career related information to a protégé

Question 18

programmed instruction

Answer 18

A form of computer-assisted off the job training

Question 19

simulation

Answer 19

A scaled-down version or mock up of equipment, process or work environment

Question 20

performance appraisal

Answer 20

a comparison of actual performance with expected performance to assess an employees contributions to the organization

Question 21

fringe benefits

Answer 21

indirect compensation, such as pensions, health insurance, and vacation

Question 22

labour union

Answer 22

an organization that represents workers in dealing with management over issues involving wages, hours and working conditions

Question 23

collective bargaining

Answer 23

the process of negotiating labour agreements that provide for compensation and working arrangements mutually acceptable to the union and to management

Question 24

shop steward

Answer 24

an elected union official who represents union members to management when workers have issues

Question 25

what is (COLA) and define it

Answer 25

A provision in a labour contract that calls for wages to increase automatically as the cost of living rises

Question 26

define grievance

Answer 26

a formal complaint, filed by an employee or by the union, charging that management has violated the contract

Question 27

define outsource

Answer 27

The assignment of various functions, such as human resource, accounting, or legal work, to outside organizations

Question 28

define competitive advantage

Answer 28

a set of unique features of a company and its products that are perceived by the target market as significant and superior to those of its competition

Question 29

Describe the human resource management process

Answer 29

encourages the development of high performance employees. The process is sequential because employees cant be selected until a pool of applicants is recruited, and the number and types of applicants recruited depends on the human resource plan , which requires knowledge that comes from the job analysis and design peocess