Work Motivation

Question 1

What is Maslow’s hierarchy of needs?

Answer 1

Each level of need must be satisfied before the next is achievable:
Physiological needs first
Then safety
Social
Esteem
Self-actualisation last

Question 2

What is Herzberg’s motivation-hygiene theory?

Answer 2

Factors involved in job satisfaction (motivators) are separate and distinct from factors that lead to job dissatisfaction (hygiene)

Question 3

What are motivators?

Answer 3

Achievement
Recognition for achievement
Content
Responsibility
Growth/advancement

Question 4

What are hygiene factors?

Answer 4

Company policy/admin
Supervision
Interpersonal relationships
Working conditions
Salary
Status
Security

Question 5

The presence of motivators is _______ and the absence of them is _______

Answer 5

Satisfaction

A neutral state

Question 6

The presence of hygiene factors is _______ and the absence of them is _______

Answer 6

A neutral state

Dissatisfaction

Question 7

What are the core job characteristics in Hackman & Oldham’s 1980 model?

Answer 7

Skill variety
Autonomy
Task identity
Job feedback
Task significance

Question 8

Which job characteristics are linked to which critical psychological states in Hackman & Oldham’s 1980 model?

Answer 8

Skill variety, task identity, task significance –> meaningfulness of work
Autonomy –> responsibility for outcomes
Job feedback –> knowledge of actual results of work

Question 9

What is the job motivating potential equation?

Answer 9

(skill variety + task identity + task significance)/3 * autonomy * feedback

Question 10

What does the job motivating potential equation mean?

Answer 10

As long as some factors resulting in meaningfulness is present then motivation is okay, but NEED autonomy and feedback