7 Quality Management System Flashcards
What are the 4 requirements for a high functioning lab?
- consistent and high quality lab services
- provides accurate and timely results
- uses resources judiciously
- provides patient care with minimal harm
True or false, quality system essential applies to all operations in the path of workflow?
True
What are the 3 categories Quality Essential System divided up into?
- Infrastructure
- Operations
- Quality Assurance and Improvement
What are the 12 things in Quality Essential System?
- Organization (think an organized work system)
- Personnel
- Purchasing and Inventory
- Customer focus
- Facilities and Safety
- Documents and Records
- Equipment
- Process management (relates to specific activities in the work place)
- Information management (a system that relays information
- Non- conforming event management
- Assessment; Internal (QC metrics and internal audit programs); External (Accreditation assessment / PT)
- Continual Improvement
What does risk management do?
It involves anticipating, identifying and assessing unacceptable risk that may occur before they actually happen
What are the 4 questions that risk management addresses?
- What could go wrong?
- What is the potential harm?
- How often does this happen?
- What should be done to reduce the risk?
What are the 4 things continual improvement requires?
- Participation at all levels
- Using defined strategy
- Being proactive
- Monitoring
What are the 2 things focus for continual improvement?
- Goal setting (SMART: Specific, Manageable, Attainable, Relevant and Timely)
- Roles and Responsibilities
What are the 5 types of continual process improvement?
- Plan-Do-Check-Act
- Six-Sigma (uses statistics to met customers goals)
- LEAN (eliminate waste/ non value added activities
- LEAN Six Sigma - reduces variability and increase efficiency
- Root Cause Analysis (FIRED)
When assessing change, what else does the lab have to assess?
Identify, measure and control the cost of quality in each of the paths workflow
What are the 3 changes in a lab due to external factors?
- New legislation
- Politics
- Globalization of healthcare system
What is the framework used to support change in the lab?
PICOT
P - Identify patient population
I - Identify points of interest
C- Choose a group
O-Outcome of the study
T- Timeframe for the observation
What are the two types of conformance?
- Prevention costs - related to planning for quality (ex - training, competency testing)
- Appraisal costs - related to performing for quality (ex - running PT samples, accreditation inspection)
What are the two types of non conformance?
- Internal failure cost - happens in pre analytical and analytical
- External failure cost - happens in post analytical phase
What are the two things improvements in quality lead to?
- Waste reduction
2.Decreases in costs
