7: Training Flashcards
(24 cards)
What is training
Defined as acquisition of knowledge and skills which can be applied to a particular job
What are the reasons for staff training?
Induction
Health and Safety
Continuing Professional Development (CPD)
Changes in procedures
Legislation
New Technology
What is induction? (Reason for staff training)
Training given to employees when they start a new job
What is Health and safety (Reasons for staff training)
Ensure employees made aware of correct policies and procedures that need to be followed to ensure their own safety and safety of others
What is continuing professional development (CPD) (Reasons for staff training)
Help employees in process of lifelong learning and aid their development
What is changes in procedures (reasons for staff training)
Employees are familiar with new ways of doing things
What is Legislation (Reasons for staff training)
Employees must meet any changes to legal requirements placed on businesses
What is New Technology (Reasons for staff training)
Need training to ensure they stay up to date and can use technology effectively and efficiently within business
Why is increasing productivity a benefit of staff training?
Staff should be better able to do their job and therefore work quicker and to a higher standard of quality
Why is remaining competitive a benefit of staff training?
Better trained workforce will be more efficient and therefore firm should become more competitive.
Why is increasing staff motivation a benefit of staff training
Staff who feel invested in by their employer are more likely to be motivated
Why is improving health and safety a benefit of staff training
Reducing risks of accident and subsequent issues
What is on-the-job training
Method of training where employees are trained in their normal place of work.
What are the methods of on-the-job training
Internal Courses
Work Shadowing
Role Play
Staff handbook / documentation
Demonstration / instruction
Coaching / mentoring
Job rotation
Projects
What is internal courses (on-the-job training)
Employers run courses inside own firm and use own machinery and equipment. means that content of course is designed specifically for firm. Very effective method
What is work shadowing (on-the-job training)
Sometimes new employee shadows an experienced employee. this means they work alongside one another and trainee learns from experienced worker.
What is role play (on-the-job training)
Method in which a make believe situation is created and the employees have to work out how they would solve the problem
What is the staff handbook / documentation (on-the-job training)
Examples organisation chart, description of products and layout of business
What is demonstration / instruction (on-the-job training)
Showing trainee how to do the job
What is coaching / mentoring (on-the-job training)
More intensive method of training that involves close working relationship between experienced employee and the trainee
What is job rotation (on-the-job training)
Where trainee is given several jobs in succession to gain experience of a wide range of activities
What is projects (on-the-job training)
Employees join project team - which gives them exposure to other parts of business and allow them to take part in new activities
What are the on-the-job training advantages
Relatively cheaper method than off-the-job training
Trainee doesn’t need to take time off as training is happening in workplace meaning no loss of output
effective if experienced worker is efficient
Training tailored specifically to business
Employees trained using own equipment
Employees feel at home in surroundings
Employee is supervised by manager through their training so minimal errors will occur
On-the-job training disadvantages
need to select suitable employee to carry out training
Trainee may make mistakes which might be costly for organisation and could lead to customer dissatisfaction
Employee not able to share experiences with workers from other businesses
Bad habits might be passed onto employee
Quality of training may not be as good as off-the-job training
