Ch. 10 - Understanding Work Teams

Question 1

Group:

Answer 1

people working towards a goal whose work is coordinated by someone else (a manager) for them.

Question 2

Team:

Answer 2

people working towards a common goal who coordinate their work amongst themselves

Question 3

4 types of teams

1. Problem Solving

Answer 3

all personal is working on the problem.

Question 4

4 types of teams

2. Self Managed Work

Answer 4

use of managers is not valid when all personal are self governed in work.

Question 5

4 types of teams

3. Cross-Functional

Answer 5

same hierarchal but from different departments

Question 6

4 types of teams

4. Virtual

Answer 6

WGU! Independent in nature in a team virtual atmosphere

Question 7

3 components to creating an effective team:

Answer 7

1. Context
2. Composition
3. Process

Question 8

“Context” component to creating an effective team:

Answer 8

adequate resources, leadership and structure, climate of trust, performance evaluations and rewards. CONTEXT MATTERS!

Question 9

“Composition” component to creating an effective team:

Answer 9

What kind of people do you want on your team? abilities of members, personality, allocating roles, diversity, size of teams, member flexibility, member preferences.

Question 10

“Process” component to creating an effective team:

Answer 10

Common goals, specific goals, team efficacy, mental models, conflict, social loafing.

Question 11

Creating Team Players

Selecting:

Answer 11

Hire team players

Question 12

Creating Team Players

Training:

Answer 12

Create Team Players

Question 13

Creating Team Players

Rewarding:

Answer 13

Incentives to be a good team player